Blackbird Labs Inc.

2 months ago

Payments Operations & Fraud Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Senior Payments Operations & Fraud Analyst responsible for end-to-end payments visibility, fraud management, and tooling. Own dispute rate strategy, triage payment issues, and collaborate with engineering to scale ops and fraud systems as Blackbird grows.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Monitor payments flows end-to-end; build alerts for anomalies before customers notice
•Lead triage and resolution of consumer and restaurant payment issues
•Process manual refunds and payout adjustments; establish and meet SLAs by issue category
•Ensure Bill.com balance is healthy, restaurant payouts are accurate, and operator-facing accounting is usable
•Own dispute rate and proactively identify areas of risk exposure

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace
•Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies
•SQL fluency; you pull your own data and bring evidence to every recommendation
•Clear, concise written communication; you can summarize an incident in three sentences for an exec audience
•High ownership and bias toward systematic fixes over one-off heroics

Experience:4-7 yearsFintechPaymentsMarketplace

Skills:CommunicationOwnershipAnalyticalProblem-solvingAttention to detail

Tech Stack:SQLBill.comStripeAdyenNachaACH

Company Brief

Blackbird Labs Inc.

Builds a blockchain-enabled loyalty, membership and payments platform that lets restaurants connect directly with guests, offering rewards (the $FLY token), payments and reservation/loyalty features across a network of partner restaurants.

Industry: Restaurants & Food Service

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2022

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Blackbird Labs Inc.

2 months ago

Payments Operations & Fraud Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Monitor payments flows end-to-end; build alerts for anomalies before customers notice
•Lead triage and resolution of consumer and restaurant payment issues
•Process manual refunds and payout adjustments; establish and meet SLAs by issue category
•Ensure Bill.com balance is healthy, restaurant payouts are accurate, and operator-facing accounting is usable
•Own dispute rate and proactively identify areas of risk exposure

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace
•Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies
•SQL fluency; you pull your own data and bring evidence to every recommendation
•Clear, concise written communication; you can summarize an incident in three sentences for an exec audience
•High ownership and bias toward systematic fixes over one-off heroics

Experience:4-7 yearsFintechPaymentsMarketplace

Skills:CommunicationOwnershipAnalyticalProblem-solvingAttention to detail

Tech Stack:SQLBill.comStripeAdyenNachaACH

Company Brief

Blackbird Labs Inc.

Industry: Restaurants & Food Service

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2022

Glassdoor: 5.0

Website LinkedIn Glassdoor