Onboarding Success Manager I (Americas)

Oyster HR
São Paulo, San Jose, Santiago, Bogotá, Mexico City
Workplace: RemoteFull timeBRL 150,000 - 200,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-first","Attention to detail","Organizational skills","Analytical skills","Autonomy"]

Own the onboarding experience for customers and their team members through Oyster’s hiring and payments journey. Serve as the key point of contact from new hire submission to engagement, manage escalations and custom requests with cross-functional teams, and keep onboarding documentation, self-service tools, and platform data accurate. Track and improve customer satisfaction metrics while staying current on product releases and global employment regulation changes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Oyster HR
Oyster HR
1 day ago

Onboarding Success Manager I (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the onboarding experience for customers and their team members through Oyster’s hiring and payments journey. Serve as the key point of contact from new hire submission to engagement, manage escalations and custom requests with cross-functional teams, and keep onboarding documentation, self-service tools, and platform data accurate. Track and improve customer satisfaction metrics while staying current on product releases and global employment regulation changes.
Location: São Paulo, San Jose, Santiago, Bogotá, Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide and support customers and team members through the onboarding journey as the key point of contact until the team member is engaged.
  • •Answer questions using varied sources, organize onboarding meetings, and provide accurate explanatory documentation.
  • •Manage custom requests and escalations by collaborating with Sales, Product, Legal, and Finance.
  • •Support contract customization operations to ensure timely and compliant outcomes, while maintaining accurate platform data.
  • •Maintain and improve onboarding processes and self-service tools, stay current on product releases and employment regulation changes, and complete upskilling to meet KPIs.

Pay and Benefits

Salary: BRL 150,000 - 200,000 annually
Perks:Paid LeaveHealth InsuranceParental LeaveHome Office

Key Requirements

  • •3+ years experience working in HR or in a customer-facing role for a HR SaaS platform.
  • •Customer-first mentality with a track record of improving customer satisfaction metrics (cSAT, NPS).
  • •Experience scheduling and managing customer meetings and customer escalations.
  • •Strong attention to detail, organizational and analytical skills, and excellent written and verbal communication.
  • •Comfort working in a fast-paced environment autonomously; embraces AI and workflow automation.
Skills:Customer-firstAttention to detailOrganizational skillsAnalytical skillsAutonomy
Languages:English
Tech Stack:AIWorkflow automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor