Business Support Manager II

Citizens Bank
Boston, Charlotte
Workplace: OnsiteFull timeUSD 95,000 - 136,000 annuallyFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Intellectually curious","Highly organized","Analytical","Problem-solving","Communication","Ability to manage priorities","Stakeholder management"]

Support the Treasury & Wholesale Payments (TWP) COO team by executing day-to-day priorities across financial, operational, governance, and strategic work. Own recurring business management processes (reporting, controls, attestations), develop and analyze reporting to surface trends and risks, and maintain business systems and data quality. Partner cross-functionally to resolve issues, support sales/revenue infrastructure, assist management reporting, and drive process improvements and high-priority projects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
1 day ago

Business Support Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support the Treasury & Wholesale Payments (TWP) COO team by executing day-to-day priorities across financial, operational, governance, and strategic work. Own recurring business management processes (reporting, controls, attestations), develop and analyze reporting to surface trends and risks, and maintain business systems and data quality. Partner cross-functionally to resolve issues, support sales/revenue infrastructure, assist management reporting, and drive process improvements and high-priority projects.
Location: Boston, Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Support the TWP COO in day-to-day management and execution of business priorities across financial, operational, governance, and strategic activities.
  • •Own and coordinate recurring business management processes, including reporting, controls, attestations, and other operational requirements.
  • •Develop and analyze financial and operational reporting to identify trends, risks, opportunities, and areas needing management attention.
  • •Support business systems and processes, including reporting, data quality, user administration, enhancements, issue management, and coordination with Technology.
  • •Partner across Product, Sales, Revenue Management, Finance, Risk, Operations, and Technology to drive issues to resolution and support executive materials as needed.

Pay and Benefits

Salary: USD 95,000 - 136,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent relevant professional experience.
  • •3+ years of experience in business management, financial services, operations, client service, finance, analytics, or project/program management.
  • •Working knowledge of financial concepts and the ability to interpret financial and operational data.
  • •Strong proficiency with Excel and PowerPoint, and tools including Jira, Salesforce, Tableau, GRC Archer and multiple business systems.
  • •Strong analytical and problem-solving skills with the ability to translate information into clear business insights.
Experience:3+ yearsBankingFinancial servicesTreasury managementPaymentsCommercial banking
Education:Bachelor's
Skills:Intellectually curiousHighly organizedAnalyticalProblem-solvingCommunicationAbility to manage prioritiesStakeholder management
Tech Stack:ExcelPowerPointJiraSalesforceTableauGRC ArcherBox.comJIRA

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website