Customer Engineer

Aircall
Australia
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Communication","Problem-solving","Relationship-building","Prioritization","Stakeholder management"]

Technical, customer-facing role driving onboarding, activation, and ongoing adoption of Aircall’s SaaS platform. Lead integrations, guide low-code solutions, coordinate with SE/AM/Support, and ensure measurable value through renewals and expansions while delivering proactive, structured technology enablement.

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FursaFursa
Aircall
Aircall
2 months ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Technical, customer-facing role driving onboarding, activation, and ongoing adoption of Aircall’s SaaS platform. Lead integrations, guide low-code solutions, coordinate with SE/AM/Support, and ensure measurable value through renewals and expansions while delivering proactive, structured technology enablement.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own Customer Activation: lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
  • •Drive Adoption and Growth: monitor product usage, identify adoption opportunities, and host enablement sessions to deepen engagement; support low-code solutions or scripts as needed.
  • •Manage Renewals and Value Realization: work with Account Managers to validate health, ensure adoption goals, and demonstrate ROI through value metrics.
  • •Lead Add-On Activations: oversee setup and activation of new modules (e.g., AI Assist Pro) to ensure timely value delivery.
  • •Proactively Monitor and Support Portfolio: review health signals and usage trends, coach customers to prevent issues, and escalate when needed.

Key Requirements

  • •Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
  • •Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
  • •Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
  • •Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure.
  • •Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.
Experience:SaaSCustomer successEnterprise
Skills:CommunicationProblem-solvingRelationship-buildingPrioritizationStakeholder management
Languages:English
Tech Stack:APIsWebhooksCRMAnalyticsAutomationCloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn