Aircall

1 month ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Technical, customer-facing role driving onboarding, activation, and ongoing adoption of Aircall’s SaaS platform. Lead integrations, guide low-code solutions, coordinate with SE/AM/Support, and ensure measurable value through renewals and expansions while delivering proactive, structured technology enablement.

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own Customer Activation: lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
•Drive Adoption and Growth: monitor product usage, identify adoption opportunities, and host enablement sessions to deepen engagement; support low-code solutions or scripts as needed.
•Manage Renewals and Value Realization: work with Account Managers to validate health, ensure adoption goals, and demonstrate ROI through value metrics.
•Lead Add-On Activations: oversee setup and activation of new modules (e.g., AI Assist Pro) to ensure timely value delivery.
•Proactively Monitor and Support Portfolio: review health signals and usage trends, coach customers to prevent issues, and escalate when needed.

Key Requirements

•Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
•Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
•Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
•Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure.
•Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.

Experience:SaaSCustomer successEnterprise

Skills:CommunicationProblem-solvingRelationship-buildingPrioritizationStakeholder management

Languages:English

Tech Stack:APIsWebhooksCRMAnalyticsAutomationCloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

1 month ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own Customer Activation: lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
•Drive Adoption and Growth: monitor product usage, identify adoption opportunities, and host enablement sessions to deepen engagement; support low-code solutions or scripts as needed.
•Manage Renewals and Value Realization: work with Account Managers to validate health, ensure adoption goals, and demonstrate ROI through value metrics.
•Lead Add-On Activations: oversee setup and activation of new modules (e.g., AI Assist Pro) to ensure timely value delivery.
•Proactively Monitor and Support Portfolio: review health signals and usage trends, coach customers to prevent issues, and escalate when needed.

Key Requirements

•Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
•Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
•Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
•Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure.
•Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.

Experience:SaaSCustomer successEnterprise

Skills:CommunicationProblem-solvingRelationship-buildingPrioritizationStakeholder management

Languages:English

Tech Stack:APIsWebhooksCRMAnalyticsAutomationCloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn