Senior Manager, Customer Success APAC (Team Leader)

Payoneer
Singapore, Ho Chi Minh City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Data-driven decision-making","Negotiation","Relationship building","Stakeholder management","Strategic planning","Customer focus","Organizational planning","Executive communication","Storytelling"]

Lead a Customer Success team across a sub-region in APAC, owning a portfolio of strategic B2B customers. Drive retention, renewals, and expansion through executive-level conversations including upsell, cross-sell, and renewals. Deliver QBRs and account growth plans, partner cross-functionally to resolve customer challenges, and use CRM (e.g., Salesforce) to track health, opportunities, and forecasting. Create customer stories and advocacy to showcase outcomes.

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FursaFursa
Payoneer
Payoneer
1 day ago

Senior Manager, Customer Success APAC (Team Leader)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead a Customer Success team across a sub-region in APAC, owning a portfolio of strategic B2B customers. Drive retention, renewals, and expansion through executive-level conversations including upsell, cross-sell, and renewals. Deliver QBRs and account growth plans, partner cross-functionally to resolve customer challenges, and use CRM (e.g., Salesforce) to track health, opportunities, and forecasting. Create customer stories and advocacy to showcase outcomes.
Location: Singapore, Ho Chi Minh City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Customer Success Managers across a sub-region in APAC
  • •Own strategic customer portfolios, driving retention, renewals, and expansion
  • •Run commercial conversations including upsell, cross-sell, and renewal discussions
  • •Build executive relationships and deliver QBRs and customer presentations with business impact
  • •Track customer health and pipeline in CRM systems; develop and execute quarterly/annual account growth plans

Key Requirements

  • •Bachelor’s degree in Business, Marketing, Communications, or related field
  • •8+ years of experience in Customer Success, Account Management, or B2B Sales with team management
  • •Proven data-driven ability to drive revenue growth via retention and expansion
  • •Strong negotiation, relationship-building, and stakeholder management skills
  • •Experience using Salesforce or similar CRM platforms
Experience:8+ yearsB2BCustomer successAccount managementEnterprise salesFintechPaymentsSaaS
Education:Bachelor's in Business, Marketing, Communications, or a related field
Skills:Data-driven decision-makingNegotiationRelationship buildingStakeholder managementStrategic planningCustomer focusOrganizational planningExecutive communicationStorytelling
Tech Stack:SalesforceCRM

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn