Customer Service Representative

SRS Distribution
South Carolina
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Effective communication","Active listening","Sales acumen","Team collaboration"]

Serve walk-in and phone customers by handling inquiries and complaints, providing product information, and resolving issues efficiently. Support counter and phone transactions by processing orders in the ERP system, maintaining accurate customer records, and coordinating with sales, drivers, and warehouse teams to ensure timely order fulfillment. Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience and expand reach.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 days agoStatus: Live

Job Summary

Serve walk-in and phone customers by handling inquiries and complaints, providing product information, and resolving issues efficiently. Support counter and phone transactions by processing orders in the ERP system, maintaining accurate customer records, and coordinating with sales, drivers, and warehouse teams to ensure timely order fulfillment. Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Location: South Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person.
  • •Provide product information, resolve issues, and maintain accurate customer records.
  • •Deliver counter sales support and collaborate with sales, drivers, and warehouse teams to support timely order fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system to contribute to sales growth.
  • •Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual Bonus401kPaid LeaveHealth InsuranceDentalVisionLife InsuranceFlex SpendingLong-term Disability

Key Requirements

  • •Proven customer service and phone handling experience with strong active listening.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills and a team-oriented, safety-conscious mindset.
  • •Demonstrated ability to support sales and identify new opportunities in a customer-facing role.
  • •Valid driver’s license with a clean driving record and authorization to work in the U.S. without sponsorship; bilingual (English/Spanish) preferred.
Experience:1-2 yearsB2BBuilding materials distribution
Education:High School
Skills:Customer focusEffective communicationActive listeningSales acumenTeam collaboration
Licenses:Valid driver's license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn