Manager, Customer Success

Tenable
Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Executive communication","Strategic relationship management","Coaching","Organizational skills"]

Lead and scale a team of Customer Success Managers while overseeing strategic enterprise client accounts. Drive renewals, upsells, and cross-sells (GRR/NRR) and serve as executive sponsor for a portfolio of top clients, partnering closely with CISOs and IT leadership. Provide deal strategy support on complex renewal and expansion negotiations, coach your team on customer value realization, and ensure proactive churn-risk mitigation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tenable
Tenable
14 hours ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and scale a team of Customer Success Managers while overseeing strategic enterprise client accounts. Drive renewals, upsells, and cross-sells (GRR/NRR) and serve as executive sponsor for a portfolio of top clients, partnering closely with CISOs and IT leadership. Provide deal strategy support on complex renewal and expansion negotiations, coach your team on customer value realization, and ensure proactive churn-risk mitigation.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, onboard, and continuously develop a team of Customer Success Managers for complex technical sales cycles.
  • •Set performance expectations, track individual KPIs, and build professional development plans aligned to a high-performance, revenue-focused culture.
  • •Lead revenue and quota attainment for renewals, upsells, and cross-sells (GRR/NRR).
  • •Act as executive sponsor and primary contact for a select portfolio of strategic client accounts, building trusted advisory relationships.
  • •Support deal strategy by joining customer calls with CSMs for complex renewal negotiations and expansion deals.
Travel: Medium travel

Key Requirements

  • •5+ years of leadership experience managing teams up to 10 people, with Customer Success, Account Management, or Inside Sales background.
  • •Experience managing strategic, enterprise-level accounts in a technology (SaaS) environment.
  • •Proven track record driving revenue, meeting/exceeding sales targets, and managing complex contract negotiations (NRR/GRR).
  • •Ability to understand client business needs and communicate requirements for successful implementations.
  • •Experience with CRM/CS tools (Salesforce.com and Clari a plus) for pipeline management, data analysis, and revenue forecasting.
Experience:5+ yearsCybersecuritySaaSEnterprise accountsCustomer successContract negotiationsCRM/CS tools
Education:Bachelor's
Skills:LeadershipExecutive communicationStrategic relationship managementCoachingOrganizational skills
Tech Stack:Salesforce.comClari

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn