Service Champion - Part Time (Emiratized)

First Abu Dhabi Bank
United Arab Emirates
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Attention to detail","Confidentiality","Lead generation","Collaboration"]

Provide exceptional front-line customer service at the branch by welcoming visitors, understanding their needs, and resolving requests for deposits, withdrawals, cheques, letters, e-statements, foreign exchange, and other banking services. Guide customers to online/mobile self-service channels, educate them on app and ATM/CDM features, and capture leads through cross-sell. Ensure accurate, compliant, zero-error transaction processing while supporting digital migration and customer-first standards.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion - Part Time (Emiratized)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional front-line customer service at the branch by welcoming visitors, understanding their needs, and resolving requests for deposits, withdrawals, cheques, letters, e-statements, foreign exchange, and other banking services. Guide customers to online/mobile self-service channels, educate them on app and ATM/CDM features, and capture leads through cross-sell. Ensure accurate, compliant, zero-error transaction processing while supporting digital migration and customer-first standards.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome customers at the branch, create a positive first impression, and support their requests and questions.
  • •Assist with banking transactions and documentation (e.g., deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange).
  • •Direct customers to FAB mobile, and educate them on app features and benefits when services are available digitally.
  • •Direct customers to ATMs and CDMs when applicable, and educate them on channel functionalities (e.g., updating EID and contact details).
  • •Meet referral and NPS targets, generate leads, ensure accurate zero-error compliant transaction processing, and handle customer information securely.

Key Requirements

  • •High school graduation.
  • •2 years’ relevant experience in the banking sector with familiarity with bank products and customer experience policies.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain a high level of confidentiality.
  • •Knowledge of customer service principles and relevant computer skills.
Experience:2+ yearsBanking
Education:High School
Skills:Customer serviceAttention to detailConfidentialityLead generationCollaboration
Tech Stack:Mobile bankingOnline bankingATMsCDMs

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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