Agentforce Service Account Executive

Salesforce
Madrid, Barcelona
Workplace: HybridFull timeFunction: SalesSkills: ["Discovery","Solutioning","Communication","Presentation","Stakeholder alignment"]

Lead growth for Agentforce Service by retaining and expanding enterprise accounts through upsell and cross-sell across Contact Center, ITSM, and HR Service. Run discovery to translate customer processes and objectives into clear value hypotheses and use cases. Craft and present value propositions across the Agentforce and Service Cloud stack, aligning account teams and partner ecosystems to move deals forward and support long-term success.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
1 week ago

Agentforce Service Account Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead growth for Agentforce Service by retaining and expanding enterprise accounts through upsell and cross-sell across Contact Center, ITSM, and HR Service. Run discovery to translate customer processes and objectives into clear value hypotheses and use cases. Craft and present value propositions across the Agentforce and Service Cloud stack, aligning account teams and partner ecosystems to move deals forward and support long-term success.
Location: Madrid, Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Build and execute account plans to retain and grow Annual Contract Value (ACV) through upsell and cross-sell.
  • •Run discovery to uncover customer processes, objectives, and strategic goals and translate them into use cases and value hypotheses.
  • •Craft and present value propositions across Agentforce and the Service Cloud stack (customer service, ITSM, and HR service).
  • •Align account teams and partner ecosystems to move deals forward and support long-term customer success.

Key Requirements

  • •Demonstrated success in quota-carrying, technology solution-based direct sales.
  • •Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software.
  • •Strong discovery and solutioning skills to build account plans around upsell/cross-sell growth.
  • •Confident communicator across written, verbal, and presentation formats.
  • •Experience leveraging internal teams and resources effectively to drive results (including complex enterprise accounts).
Experience:Enterprise accountsTechnology solution-based salesSoftware
Skills:DiscoverySolutioningCommunicationPresentationStakeholder alignment
Tech Stack:SlackGoogle SlidesZoom

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor