Trend Micro

1 week ago

Sr. Customer Success Technical Advisor - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Drive deep adoption and continuous value realization of licensed Vision One capabilities for a small set of assigned customers. Lead capability-specific adoption plans, analyze usage telemetry to remove blockers, and guide customers through Activate–Adopt–Integrate–Realize Value. Serve as a trusted technical advisor during onboarding, value realization, and renewal motions, collaborating across Customer Success, Engineering, Solution Engineers, Solution Architects, and Account Managers.

Location: Texas, United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive adoption of licensed Vision One capabilities and ensure customers fully utilize what they purchased.
•Develop and execute capability-specific adoption plans, analyzing usage and consumption telemetry to identify gaps, blockers, and opportunities.
•Translate platform capabilities into customer-specific use cases and outcomes, guiding customers through Activate, Adopt, Integrate, Realize Value.
•Lead regular adoption reviews, value discussions, and roadmap conversations; deliver proactive recommendations based on configuration, exposure findings, and usage patterns.
•Manage lifecycle engagement including onboarding, value realization sessions, documentation of progress/risks, and support renewal and retention motions.

Pay and Benefits

Perks:Health InsurancePaid Leave401kMedical LeaveParental LeavePet Insurance

Key Requirements

•5+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
•Strong knowledge of security operations and domains such as endpoint and cloud security, identity, and networking.
•Ability to interpret usage data and translate insights into actionable adoption plans.
•Hands-on experience with SaaS security tools or cybersecurity platforms.
•Strong problem-solving, communication, and relationship-building skills; comfort engaging technical and business stakeholders.

Experience:5+ yearsCybersecurity

Skills:Customer-centricAnalyticalCollaborationCommunicationProblem-solving

Certifications:Security+CISSP

Tech Stack:Vision OneSaaSAWSAzureKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trend Micro

1 week ago

Sr. Customer Success Technical Advisor - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Texas, United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive adoption of licensed Vision One capabilities and ensure customers fully utilize what they purchased.
•Develop and execute capability-specific adoption plans, analyzing usage and consumption telemetry to identify gaps, blockers, and opportunities.
•Translate platform capabilities into customer-specific use cases and outcomes, guiding customers through Activate, Adopt, Integrate, Realize Value.
•Lead regular adoption reviews, value discussions, and roadmap conversations; deliver proactive recommendations based on configuration, exposure findings, and usage patterns.
•Manage lifecycle engagement including onboarding, value realization sessions, documentation of progress/risks, and support renewal and retention motions.

Pay and Benefits

Perks:Health InsurancePaid Leave401kMedical LeaveParental LeavePet Insurance

Key Requirements

•5+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
•Strong knowledge of security operations and domains such as endpoint and cloud security, identity, and networking.
•Ability to interpret usage data and translate insights into actionable adoption plans.
•Hands-on experience with SaaS security tools or cybersecurity platforms.
•Strong problem-solving, communication, and relationship-building skills; comfort engaging technical and business stakeholders.

Experience:5+ yearsCybersecurity

Skills:Customer-centricAnalyticalCollaborationCommunicationProblem-solving

Certifications:Security+CISSP

Tech Stack:Vision OneSaaSAWSAzureKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn