1 day ago

Customer Care Pro-Platinum Dispute Gate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Deliver extraordinary service on high-volume inbound calls in a fast-paced customer care environment. Consult with Card Members to understand needs, tailor solutions, reinforce card membership benefits, and recommend relevant offers to deepen engagement. Manage case intake and analyze fraud and dispute cases, sharing outcomes to protect the interests of customers and merchants. Meet performance goals across sales, quality, compliance, productivity, and customer metrics.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Consistently deliver extraordinary service on high-volume inbound calls while maintaining a Customer First mentality.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing membership benefits and acknowledging tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Handle case intake and analyze fraud and dispute cases, sharing outcomes to protect customer and merchant interests.
•Use tools and resources to identify solutions, anticipate customer needs, and resolve issues as a first point of contact.

Pay and Benefits

Salary: USD 20 - 22.25 hourly

Perks:Annual Bonus401kHealth InsuranceDentalVisionLife InsuranceDisabilityParental LeaveCounseling

Key Requirements

•Strong written and communication skills to converse effectively with Card Members and drive satisfaction.
•Resilience to manage a steady stream of customer calls while balancing performance across multiple metrics.
•Ability to demonstrate humility and emotional acknowledgement of customer situations on each call.
•Technical savvy to multi-task and navigate multiple computer systems and applications with speed and accuracy.
•Integrity to manage sensitive Card Member information and follow regulatory and compliance guidelines.

Education:High School

Skills:CommunicationResilienceIntegrityProblem-solvingAdaptability

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

1 day ago

Customer Care Pro-Platinum Dispute Gate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Consistently deliver extraordinary service on high-volume inbound calls while maintaining a Customer First mentality.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing membership benefits and acknowledging tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Handle case intake and analyze fraud and dispute cases, sharing outcomes to protect customer and merchant interests.
•Use tools and resources to identify solutions, anticipate customer needs, and resolve issues as a first point of contact.

Pay and Benefits

Salary: USD 20 - 22.25 hourly

Perks:Annual Bonus401kHealth InsuranceDentalVisionLife InsuranceDisabilityParental LeaveCounseling

Key Requirements

•Strong written and communication skills to converse effectively with Card Members and drive satisfaction.
•Resilience to manage a steady stream of customer calls while balancing performance across multiple metrics.
•Ability to demonstrate humility and emotional acknowledgement of customer situations on each call.
•Technical savvy to multi-task and navigate multiple computer systems and applications with speed and accuracy.
•Integrity to manage sensitive Card Member information and follow regulatory and compliance guidelines.

Education:High School

Skills:CommunicationResilienceIntegrityProblem-solvingAdaptability

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn