VP Client Services/Client Services Manager (Taipei, Taipei City, TW, 11561)

HSBC
Taipei
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Relationship management","Client service","Issue resolution","Stakeholder management"]

Lead client services for foreign institutional clients investing in the local market, serving as the primary contact for custody and related banking services. Build proactive relationships, resolve client issues, and ensure consistently high-quality service across custody products. Prepare market news updates and due diligence materials, coordinate regulatory impact clarifications with authorities, and conduct service reviews to improve satisfaction and profitability while maintaining strong operational and compliance standards.

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FursaFursa
HSBC
HSBC
2 days ago

VP Client Services/Client Services Manager (Taipei, Taipei City, TW, 11561)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead client services for foreign institutional clients investing in the local market, serving as the primary contact for custody and related banking services. Build proactive relationships, resolve client issues, and ensure consistently high-quality service across custody products. Prepare market news updates and due diligence materials, coordinate regulatory impact clarifications with authorities, and conduct service reviews to improve satisfaction and profitability while maintaining strong operational and compliance standards.
Location: Taipei
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Director level

Key Responsibilities

  • •Serve as the primary contact for all communications with foreign institutional clients.
  • •Build and maintain strong client relationships through proactive service and responsive issue management.
  • •Act as the reliable link between customers and internal bank departments, preparing market news updates, due diligence materials, and contributing to customer RFP content.
  • •Handle client queries on investment operations, market entry topics, and service matters while meeting service levels.
  • •Analyse regulatory/practice changes impacting clients, coordinate clarifications with local authorities, and produce market news broadcasts; conduct service reviews to maximize profitability.

Key Requirements

  • •Bachelor’s degree or above, preferably in Business, Banking, Finance, or a related discipline.
  • •Experience in the securities industry and/or commercial/institutional banking with proven experience servicing foreign institutional clients.
  • •Experience in custody services and/or a client-facing role is an advantage.
  • •Strong written and spoken English communication skills.
  • •Ability to guide clients through investment approval processes and handle client queries on investment operations, market entry topics, and service matters.
Experience:Securities industryCommercial bankingInstitutional bankingCustody servicesForeign institutional clients
Education:Bachelor's in Business, Banking, Finance, or a related discipline
Skills:CommunicationRelationship managementClient serviceIssue resolutionStakeholder management
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn