Customer Success Manager, Tech

Anthropic
New York, San Francisco, Seattle
Workplace: HybridFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Strategic mindset","Cross-functional collaboration","Relationship building","Change management","Quantifying impact"]

Own customer success for Anthropic’s strategic Digital Native Business accounts, serving as a trusted advisor to help enterprise customers maximize value from Claude capabilities, including the API, Claude for Enterprise, and Claude Code. Build executive relationships, plan and optimize usage across consumption- and seat-based models, run QBRs, lead change management to drive adoption, and quantify ROI to shape product and go-to-market priorities.

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Anthropic
Anthropic
7 months ago

Customer Success Manager, Tech

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer success for Anthropic’s strategic Digital Native Business accounts, serving as a trusted advisor to help enterprise customers maximize value from Claude capabilities, including the API, Claude for Enterprise, and Claude Code. Build executive relationships, plan and optimize usage across consumption- and seat-based models, run QBRs, lead change management to drive adoption, and quantify ROI to shape product and go-to-market priorities.
Location: New York, San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusting, strategic relationships with key customer decision makers to identify optimization and expansion opportunities.
  • •Become an expert in Anthropic products (API, Claude Code, Claude for Enterprise) to guide customers to the right solutions.
  • •Plan and optimize customer usage across consumption-based and seat-based business models; address underutilization to maximize value from commitments.
  • •Own the customer experience end-to-end by managing account and success plans, running Quarterly Business Reviews, and serving as the primary conduit between customer and Anthropic.
  • •Develop change management strategies to drive end-user adoption, including Train-the-Trainer programs and organizational enablement, and document ROI/value realized.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Paid LeaveParental LeaveEquity Donation

Key Requirements

  • •8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
  • •Experience with F10/F500 technology companies, SaaS platforms, or digital-first businesses, ideally across high-growth and established environments.
  • •Deep understanding of the AI landscape, including hands-on experience working for or with large technology companies investing across the AI stack.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across developers through executives.
  • •Proven track record managing a portfolio of accounts while driving measurable outcomes and maintaining strong relationships.
Experience:8+ yearsCustomer successTechnical account managementSolutions engineering
Education:Bachelor's
Skills:Strategic mindsetCross-functional collaborationRelationship buildingChange managementQuantifying impact
Languages:English
Tech Stack:APIAI/MLLLMsClaudeClaude for EnterpriseClaude Code

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn