Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer-centric service","Listening and communication","Problem-solving","Question asking","Multitasking"]

Greet customers in Citizens bank lobbies and help them complete simple transactions using mobile app and ATMs. Provide personalized guidance to support financial goals, answer questions, follow cash-handling and regulatory procedures, and connect customers with Bankers for next steps. You’ll deliver exceptional, customer-centric service while working branch hours, including weekends and evenings.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Greet customers in Citizens bank lobbies and help them complete simple transactions using mobile app and ATMs. Provide personalized guidance to support financial goals, answer questions, follow cash-handling and regulatory procedures, and connect customers with Bankers for next steps. You’ll deliver exceptional, customer-centric service while working branch hours, including weekends and evenings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and complete simple transactions.
  • •Demonstrate and support the use of the mobile app and ATMs to complete transactions.
  • •Provide personalized advice and solutions based on customer needs and Citizens products/benefits.
  • •Follow all financial policies, procedures, and cash-handling requirements, including state and local laws and regulations.
  • •Identify opportunities to help customers reach goals and connect them with Bankers for next steps.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Comfortable using digital technology to support business goals and work branch hours (including weekends and evenings).
Experience:Banking
Education:High School
Skills:Customer-centric serviceListening and communicationProblem-solvingQuestion askingMultitasking
Languages:English
Tech Stack:Mobile appATMsSmartphoneTabletDesktop computer

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website