Mid-Market Customer Success Manager

Harvey
Chicago
Workplace: HybridFull timeUSD 125,000 - 145,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Prioritization","Empathy","Teamwork"]

As a Customer Success Manager for Harvey, you’ll guide mid-market clients through their journey, drive adoption of frontier AI solutions, and integrate Harvey into client workflows. You’ll train end users, manage 40+ client relationships, design scalable processes, track adoption and ROI metrics, and advocate for clients to maximize value from the platform, enabling scalable 1:many support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Harvey
Harvey
2 months ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

As a Customer Success Manager for Harvey, you’ll guide mid-market clients through their journey, drive adoption of frontier AI solutions, and integrate Harvey into client workflows. You’ll train end users, manage 40+ client relationships, design scalable processes, track adoption and ROI metrics, and advocate for clients to maximize value from the platform, enabling scalable 1:many support.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • •Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • •Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
  • •Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
  • •Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

  • •Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
  • •Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • •Results-driven and able to ruthlessly prioritize competing tasks and demanding customers.
  • •Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
  • •Experience with Salesforce and Catalyst is preferred, but not required.
Experience:SaaSLegal
Skills:CommunicationStrategic planningPrioritizationEmpathyTeamwork
Tech Stack:SalesforceCatalyst

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor