Harvey

1 month ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

As a Customer Success Manager for Harvey, you’ll guide mid-market clients through their journey, drive adoption of frontier AI solutions, and integrate Harvey into client workflows. You’ll train end users, manage 40+ client relationships, design scalable processes, track adoption and ROI metrics, and advocate for clients to maximize value from the platform, enabling scalable 1:many support.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
•Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
•Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
•Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
•Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

•Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
•Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
•Results-driven and able to ruthlessly prioritize competing tasks and demanding customers.
•Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
•Experience with Salesforce and Catalyst is preferred, but not required.

Experience:SaaSLegal

Skills:CommunicationStrategic planningPrioritizationEmpathyTeamwork

Tech Stack:SalesforceCatalyst

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Harvey

1 month ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
•Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
•Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
•Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
•Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

•Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
•Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
•Results-driven and able to ruthlessly prioritize competing tasks and demanding customers.
•Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
•Experience with Salesforce and Catalyst is preferred, but not required.

Experience:SaaSLegal

Skills:CommunicationStrategic planningPrioritizationEmpathyTeamwork

Tech Stack:SalesforceCatalyst

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor