Payment Success Specialist – Activation

Weave
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Facilitation","Problem-solving","Change management","Cross-functional collaboration"]

Own end-to-end onboarding and activation for new payments customers, serving as a trusted advisor from kickoff through successful activation. Lead introduction and training sessions, guide tailored implementations (hardware/software and Text-to-Pay workflows), and define activation success criteria. Drive adoption by monitoring post-activation processing volume, recommending optimizations, and collaborating cross-functionally with Customer Success, Sales, and Product to improve retention and revenue outcomes.

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FursaFursa
Weave
Weave
1 week ago

Payment Success Specialist – Activation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own end-to-end onboarding and activation for new payments customers, serving as a trusted advisor from kickoff through successful activation. Lead introduction and training sessions, guide tailored implementations (hardware/software and Text-to-Pay workflows), and define activation success criteria. Drive adoption by monitoring post-activation processing volume, recommending optimizations, and collaborating cross-functionally with Customer Success, Sales, and Product to improve retention and revenue outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary consultant and trusted advisor for new payments customers, delivering onboarding from kickoff to activation.
  • •Lead Payment Success Introduction and training calls that align Weave capabilities with customer operational goals and success metrics.
  • •Ensure flawless deployment of hardware, software, and Text-to-Pay workflows, guiding best-practice configurations and tailored implementation plans.
  • •Design activation roadmaps and establish activation success criteria, including onboarding milestones such as completing three transactions with unique customers.
  • •Monitor post-activation processing volume for six months, identify optimization opportunities, and partner with internal stakeholders to share activation trends and market intelligence.

Key Requirements

  • •5+ years of experience in customer onboarding, activation, customer success, or implementation, preferably within SaaS, FinTech, or payments.
  • •Proven expertise in payments technology, workflows, and best practices, with the ability to consult at a strategic level.
  • •Exceptional communication and facilitation skills with experience engaging business owners, operations leaders, and financial decision-makers.
  • •Advanced problem-solving skills to identify adoption risks, design tailored solutions, and influence outcomes.
  • •Deep understanding of change management and how to guide customers through behavioral and operational shifts.
Experience:SaaSFinTechPayments
Skills:CommunicationFacilitationProblem-solvingChange managementCross-functional collaboration
Tech Stack:StripeText-to-PayPayments technology

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn