Renewals Manager

Cisco
New York
Workplace: HybridFull timeUSD 141,200 - 211,700 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Negotiation","Interpersonal skills","Analytical skills","Leadership","Diligent follow-up"]

Own and execute a portfolio of Cisco software and services renewal contracts for assigned customer accounts. Partner with customers, partners, and internal Cisco teams to build a deep understanding of requirements and procurement processes, define renewal strategies, and drive timely contract closure while minimizing renewal risk and financial attrition. Supervise quote creation progress, manage process and financial assessments, and implement win-back strategies for inactive customers using CRM tools like SFDC.

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FursaFursa
Cisco
Cisco
2 days ago

Renewals Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Own and execute a portfolio of Cisco software and services renewal contracts for assigned customer accounts. Partner with customers, partners, and internal Cisco teams to build a deep understanding of requirements and procurement processes, define renewal strategies, and drive timely contract closure while minimizing renewal risk and financial attrition. Supervise quote creation progress, manage process and financial assessments, and implement win-back strategies for inactive customers using CRM tools like SFDC.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts.
  • •Develop end-to-end understanding of customer requirements and objectives with customers, partners, and Cisco teams.
  • •Define renewal strategy to drive timely closure while minimizing renewal risk and financial attrition.
  • •Supervise quote creation progress and conduct process management and financial assessments to support renewals.
  • •Build understanding of customer and partner procurement processes and implement win-back strategies for inactive customers.

Pay and Benefits

Salary: USD 141,200 - 211,700 annually
Perks:Health InsuranceDentalVision401kPaid ParentalLife InsuranceDisability

Key Requirements

  • •BA/BS (or equivalent) and 5+ years of proven experience implementing renewal contracts for software and services.
  • •End-to-end renewals cycle experience, including upsells and timely contract closure for assigned accounts (quotes, contract terms, and negotiation).
  • •Prior sales experience with expanded knowledge of customer environment, industry, market impact, and Cisco footprint.
  • •Ability to implement policies for forecasting, data quality, and accuracy.
  • •Experience with CRM tools, specifically SFDC.
Experience:5+ years
Education:Bachelor's
Skills:NegotiationInterpersonal skillsAnalytical skillsLeadershipDiligent follow-up
Tech Stack:SFDCSalesforce

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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