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Kerzer International
Mauritius
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Positive attitude","Guest orientation","Communication","Discretion"]

Serve as the sole point of contact for resort guests, anticipating needs and translating requests into timely, cost-effective experiences. Coordinate daily activities, special occasions, services, amenities, and maintenance with internal departments using tools like ALICE and GMH. Act as a brand ambassador and role model, respond rapidly to guest calls and issues, ensure safe and memorable departures, and maintain guest satisfaction through constant communication and attention to detail.

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Kerzer International
Kerzer International
4 days ago

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the sole point of contact for resort guests, anticipating needs and translating requests into timely, cost-effective experiences. Coordinate daily activities, special occasions, services, amenities, and maintenance with internal departments using tools like ALICE and GMH. Act as a brand ambassador and role model, respond rapidly to guest calls and issues, ensure safe and memorable departures, and maintain guest satisfaction through constant communication and attention to detail.
Location: Mauritius
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Be the single point of contact for guests from pre-arrival through post-visit, coordinating requests, communication, and confirmations.
  • •Schedule and run at least one guest meeting per day to review itineraries, gather feedback, and handle changes (mandatory).
  • •Use ALICE and communicate with departments to action incidents within 15 minutes and resolve negative feedback immediately so guests depart satisfied.
  • •Coordinate guest services and logistics, including spa appointments, dining reservations, activity bookings, luggage standards, housekeeping coordination, and maintenance requests.
  • •Act as brand ambassador at all times, inspect guest-facing areas and equipment, maintain cleanliness standards, handle lost and found, and deliver folios/confirmation letters.

Key Requirements

  • •At least 2 years of experience in an international ultra-luxury resort guest services department as GRO, Front Office Assistant, and/or Concierge.
  • •Fluent in English & French (a third language is a plus).
  • •HSC and NC3 in Front Office (NC3 would be a plus).
  • •Demonstrates leadership qualities with an outgoing, pleasant, positive, guest-oriented personality.
  • •Experience coordinating guest needs with strong communication, confidentiality, and privacy practices.
Experience:2+ yearsInternational ultra-luxury resortGuest services
Education:High School in Front Office
Skills:LeadershipPositive attitudeGuest orientationCommunicationDiscretion
Languages:EnglishFrench
Tech Stack:ALICE PlatformALICE systemGMHMessagingRadioMobile

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn