Field Support Specialist

Serve as the real-time support lifeline for Sprinters in the field, handling incoming questions and issues through Slack, phone, and Zendesk. Troubleshoot operational problems such as tech issues, supply hiccups, and address challenges, while communicating with empathy and clarity. Escalate items to Market Operations or Clinical Managers, and track/document field challenges to surface patterns and process improvements. Also support ad-hoc operational projects and documentation.