Account Manager

Adyen
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Negotiation","Relationship-building","Project management","Time management"]

Proactively manage relationships with a diverse portfolio of merchants in a fast-paced, global payments environment. You will drive account growth, reduce churn, and collaborate with cross-functional teams to translate merchant needs into commercial opportunities, while maintaining an exceptional customer experience and solving problems at scale.

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Adyen
Adyen
9 months ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Proactively manage relationships with a diverse portfolio of merchants in a fast-paced, global payments environment. You will drive account growth, reduce churn, and collaborate with cross-functional teams to translate merchant needs into commercial opportunities, while maintaining an exceptional customer experience and solving problems at scale.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Collaborate with your team and manage accounts across multiple verticals, while also working individually with your strategic merchants.
  • •Build trust and long-term partnerships with merchants to reduce churn and maximize account value.
  • •Proactively spot growth opportunities and drive commercial discussions to help grow accounts and meet financial targets.
  • •Prioritize and manage short- and long-term projects across accounts, leveraging internal support teams where relevant.
  • •Act as a voice of the customer, providing feedback to improve product and merchant experience.

Key Requirements

  • •3-6 years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services.
  • •Proven ability to build and maintain relationships with customers and internal stakeholders.
  • •Experience in presenting, negotiating, and structuring complex pricing models.
  • •Self-starter with curiosity and a track record of driving customer growth within an existing portfolio.
  • •Excellent written and verbal English proficiency (other languages a plus).
Experience:3-6 yearsFintechPaymentsEnterprise softwareFinancial services
Skills:CommunicationNegotiationRelationship-buildingProject managementTime management
Languages:English

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn