Figma

4 weeks ago

Customer Success Manager (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Lead adoption and value delivery for strategic customers by designing bespoke enablement plans, collaborating with cross-functional teams, and delivering tailored training to drive product adoption and long-term success.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
•Document proactive engagement strategies as part of high quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
•Excellent communication skills, with the ability to connect with a wide range of customer personas
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
•A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Experience:4+ yearsSaaS

Skills:CommunicationRelationship-buildingProblem-solvingPresentation

Languages:English

Tech Stack:FigmaDesign tools

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

4 weeks ago

Customer Success Manager (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
•Document proactive engagement strategies as part of high quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
•Excellent communication skills, with the ability to connect with a wide range of customer personas
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
•A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Experience:4+ yearsSaaS

Skills:CommunicationRelationship-buildingProblem-solvingPresentation

Languages:English

Tech Stack:FigmaDesign tools

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn