Sales Support Associate

MongoDB
Gurugram
Workplace: HybridFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Customer centricity","Analytical skills","Multitasking","Attention to detail","Problem solving"]

Provide front-line SalesOps support for MongoDB’s sales organization by maintaining sales data quality, triaging and resolving cases through the Sales Operations case queue, and updating account/territory assignments and user access in sales tools. Configure Salesforce and supporting sales technologies (e.g., Territory Management, Aviso hierarchy), monitor trends and escalate issues, and build research reports and dashboards using SQL, Tableau/Sigma, and related data/automation workflows.

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FursaFursa
MongoDB
MongoDB
14 hours ago

Sales Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide front-line SalesOps support for MongoDB’s sales organization by maintaining sales data quality, triaging and resolving cases through the Sales Operations case queue, and updating account/territory assignments and user access in sales tools. Configure Salesforce and supporting sales technologies (e.g., Territory Management, Aviso hierarchy), monitor trends and escalate issues, and build research reports and dashboards using SQL, Tableau/Sigma, and related data/automation workflows.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Perform data maintenance and cleanup (account hierarchy, merges, contact movement/merging, cloud org movement).
  • •Provide Tier-1 front-line SalesOps support via the case queue: triage, fix/resolve/respond, and escalate to Salesforce administrators or Deal Desk as needed.
  • •Maintain sales tool health by updating account/territory assignments, administering users (activate/deactivate), and performing configuration/setup in Salesforce and other sales tools.
  • •Identify trends in issues/requests that may indicate process, tool, or training improvements.
  • •Build pipeline generation research reports, create dashboards, and write SQL queries to automate manual processes, including interpreting data to generate insights.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalTravel AllowanceLife InsuranceParental Leave

Key Requirements

  • •Minimum 2.5 years of sales operations experience (graduate in any discipline).
  • •Good Salesforce knowledge including objects: account, contact, lead, opportunity.
  • •Hands-on experience with data and research tools such as ZoomInfo, InsideView, Crunchbase, and/or Data Loader/Demand Tools.
  • •Experience with ticketing/case management systems like Salesforce, Zendesk, or Jira.
  • •Experience using SQL (3 yrs) and strong automation skills; good data warehouse knowledge.
Experience:2+ yearsSales operationsB2B SaaSTechnology
Education:Bachelor's in Operations, Business, Project Management, Engineering
Skills:Customer centricityAnalytical skillsMultitaskingAttention to detailProblem solving
Languages:English
Tech Stack:Salesforce.comSales Ops Case QueueSalesforceData LoaderAvisoSales productivity toolsLeadIQZoomInfoDemand ToolsInsideViewCrunchbaseCognismTicketing/case managementZendeskJiraMicrosoft OfficeG suiteAdvanced ExcelMac operating systemsWorkBench

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn