Director, Customer Compensation & Policy

HelloFresh
Toronto, Berlin
Workplace: HybridFull timeCAD 126,000 - 136,000 annuallyFunction: People, HR & TalentExperience: 8-12 yearsEducation: mastersSkills: ["Executive presence","Stakeholder management","Analytical rigor","Collaboration","Decisiveness"]

Own the global strategy, architecture, and governance for how HelloFresh compensates customers across markets, brands, and channels. Build and evolve a scalable “compensation engine” in partnership with Tech, using rules, thresholds, segmentation logic, and automation. Lead experimentation rooted in behavioral economics, define rigorous measurement, steward compensation P&L and cost governance, and establish global fraud/abuse prevention and governance across stakeholders.

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HelloFresh
HelloFresh
21 hours ago

Director, Customer Compensation & Policy

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Job Summary

Own the global strategy, architecture, and governance for how HelloFresh compensates customers across markets, brands, and channels. Build and evolve a scalable “compensation engine” in partnership with Tech, using rules, thresholds, segmentation logic, and automation. Lead experimentation rooted in behavioral economics, define rigorous measurement, steward compensation P&L and cost governance, and establish global fraud/abuse prevention and governance across stakeholders.
Location: Toronto, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Define end-to-end global compensation strategy, categorization of customer errors, and compensation decisions across markets, brands, and channels.
  • •Design and continuously evolve the compensation engine with Tech: rules, thresholds, segmentation logic, and automation frameworks for recovery at scale.
  • •Set the global roadmap for compensation experimentation, applying behavioral economics frameworks and partnering on measurement/rollout analysis.
  • •Own global compensation P&L, tracking spend by market/error category/segment/channel, identifying financial leakage, and building reporting infrastructure.
  • •Lead global fraud and abuse prevention framework governance, including quarterly reviews and final authority on complex cross-market policy gaps.

Pay and Benefits

Salary: CAD 126,000 - 136,000 annually
Perks:Health InsuranceDentalPaid LeaveParental LeaveLearning BudgetRemote Work

Key Requirements

  • •MBA or equivalent postgraduate qualification.
  • •8–12 years of progressive experience in customer strategy, pricing, operations, or an adjacent domain with global, multi-market exposure.
  • •Track record owning a financially significant operational lever with analytical precision and strategic judgment.
  • •Experience leading and developing teams; comfort operating as both a senior individual contributor and people leader.
  • •Advanced proficiency in SQL/data analysis and experimentation methodology (test design, statistical significance, holdout analysis).
Experience:8-12 yearsSubscription commerceLogisticsConsumer-facing operations
Education:Master's in Economics, Business, Engineering, or a quantitative discipline
Skills:Executive presenceStakeholder managementAnalytical rigorCollaborationDecisiveness
Languages:English
Tech Stack:SQLA/B testingBehavioral economicsAI-assisted decisioning

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn