Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 252,000 - 335,000 annuallyFunction: Legal, Risk & ComplianceExperience: 8+ yearsSkills: ["Operational judgment","Discretion","Resilience","Communication","Practical execution"]

Build the safety and risk operating model for a new category of consumer hardware. Define incident taxonomies, severity, decision rights, escalation criteria, and closure standards; develop operational playbooks for high-risk events; and design regulated and privacy-sensitive workflows with evidence, auditability, and partner escalation. Establish requirements for tooling, case management, data access, monitoring and logging, then run launch readiness and post-launch improvement using operational data and telemetry.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OpenAI
OpenAI
21 hours ago

Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build the safety and risk operating model for a new category of consumer hardware. Define incident taxonomies, severity, decision rights, escalation criteria, and closure standards; develop operational playbooks for high-risk events; and design regulated and privacy-sensitive workflows with evidence, auditability, and partner escalation. Establish requirements for tooling, case management, data access, monitoring and logging, then run launch readiness and post-launch improvement using operational data and telemetry.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • ā€¢Build an end-to-end safety and risk operating model for new consumer hardware from early requirements through launch and early-life operations.
  • ā€¢Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
  • ā€¢Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
  • ā€¢Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
  • ā€¢Translate safety needs into requirements for tooling and operations, then run launch-readiness planning and post-launch monitoring to improve upstream systems.

Pay and Benefits

Salary: USD 252,000 - 335,000 annually
Equity and Bonus:Equity

Key Requirements

  • ā€¢8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
  • ā€¢Experience building a complex safety or risk program from ambiguous requirements through launch and scaled operations.
  • ā€¢Ability to handle high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
  • ā€¢Technically fluent in data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
  • ā€¢Experience designing privacy-sensitive workflows and translating product, engineering, legal, privacy, and policy constraints into executable processes.
Experience:8+ yearsConsumer hardwareDevice safetyProduct safetyRisk operationsPrivacy-sensitive workflows
Skills:Operational judgmentDiscretionResilienceCommunicationPractical execution
Tech Stack:Case managementDecision loggingMonitoringLoggingAutomationTelemetryAuditabilityAudit logs

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor