Customer Learning Program Lead

OpenAI
San Francisco
Workplace: HybridFull timeUSD 266,000 - 300,000 annuallyFunction: Education & TrainingExperience: 10+ yearsSkills: ["Cross-functional leadership","Executive communication","Team development","Curiosity"]

Lead OpenAI’s enterprise Customer Education learning program and team, setting direction and building a high-quality learning portfolio that moves customers from first learning to confident use and measurable business impact. Own the customer-facing Learn experience, curriculum, and program portfolio end-to-end, turning customer needs into role-based learning tracks across owned and partner channels, and using evidence to measure impact and decide what to build, scale, improve, or stop.

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FursaFursa
OpenAI
OpenAI
1 month ago

Customer Learning Program Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live

Job Summary

Lead OpenAI’s enterprise Customer Education learning program and team, setting direction and building a high-quality learning portfolio that moves customers from first learning to confident use and measurable business impact. Own the customer-facing Learn experience, curriculum, and program portfolio end-to-end, turning customer needs into role-based learning tracks across owned and partner channels, and using evidence to measure impact and decide what to build, scale, improve, or stop.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a high-performing Customer Learning team.
  • •Own the customer-facing Learn experience, curriculum, and program portfolio from strategy through results.
  • •Turn priority customer needs into role-based learning tracks, paths, and high-quality programs.
  • •Make the learning portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
  • •Measure impact using customer and product evidence and decide what to build, scale, improve, defer, or stop.

Pay and Benefits

Salary: USD 266,000 - 300,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years in customer education, product education, digital learning, customer adoption, or a related field.
  • •Substantial experience managing and developing a multidisciplinary customer education or learning team.
  • •Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
  • •Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
  • •Excellent cross-functional leadership and executive communication, with curiosity about AI.
Experience:10+ yearsCustomer educationDigital learningCustomer adoptionAIEnterprise softwareDeveloper tools
Skills:Cross-functional leadershipExecutive communicationTeam developmentCuriosity

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor