Contact Centre Representative II (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer satisfaction"]

Handle customer enquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend appropriate products and services to achieve expected outcomes. Where needed, propose reasonable solutions to resolve issues and deliver high-quality customer service. Work collaboratively with the team and manage customer communications in Cantonese, with sufficient English reading, writing, and communication to support operations including shift scheduling.

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FursaFursa
HSBC
HSBC
23 hours ago

Contact Centre Representative II (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer enquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend appropriate products and services to achieve expected outcomes. Where needed, propose reasonable solutions to resolve issues and deliver high-quality customer service. Work collaboratively with the team and manage customer communications in Cantonese, with sufficient English reading, writing, and communication to support operations including shift scheduling.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer enquiries related to credit cards, general banking services, online wealth management, payments, and related matters via phone, email, and real-time communication tools.
  • •Understand customer needs and recommend suitable products and services to deliver expected results.
  • •Propose reasonable solutions based on circumstances to resolve difficulties and ensure customer satisfaction.
  • •Provide high-quality customer service through accurate and effective handling of customer requests.
  • •Collaborate with the team to support call centre operations.

Key Requirements

  • •Have strong customer service awareness and be willing to work in customer service
  • •Fluent in Cantonese with clear thinking and strong communication skills
  • •Good teamwork spirit
  • •Possess some English communication plus reading and writing ability
  • •Be able to accept shift scheduling (preferred)
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer satisfaction
Languages:ChineseCantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn