12 hours ago

TikTok Shop by Tokopedia - Seller Growth Specialist, BPO Management - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own and optimize BPO incubation workflows to drive productivity and hit performance targets. Triage and resolve complex seller inquiries with actionable insights to improve seller experience and engagement. Lead key platform projects spanning integration, monetization, and scalability, while partnering with cross-functional teams and category stakeholders. Track BPO performance metrics, identify bottlenecks, and implement continuous process improvements to support business growth and innovation.

Location: Jakarta

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Manage and optimize BPO workflows to ensure smooth operations and meet performance targets.
•Resolve complex seller queries and provide actionable insights to improve seller experience and engagement.
•Lead platform projects focused on integration, monetization, and scalability aligned with business goals.
•Collaborate with XFN and category teams to align strategies, drive objectives, and strengthen internal stakeholder relationships.
•Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements for productivity gains.

Key Requirements

•Bachelor’s degree in Business, Operations, or a related e-Commerce field.
•At least 2 years of experience in e-Commerce operations.
•Strong problem-solving skills to resolve complex issues in a fast-paced environment.
•Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
•Ability to manage multiple projects simultaneously while aligning with business objectives and being data-driven to propose improvements.

Experience:2+ yearsE-commerceE-commerce operationsTech-related industries

Education:Bachelor's in Business, Operations, or a related e-Commerce field

Skills:Problem-solvingCommunicationCollaborationCross-functional teamworkData-driven mindset

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

12 hours ago

TikTok Shop by Tokopedia - Seller Growth Specialist, BPO Management - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Jakarta

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Manage and optimize BPO workflows to ensure smooth operations and meet performance targets.
•Resolve complex seller queries and provide actionable insights to improve seller experience and engagement.
•Lead platform projects focused on integration, monetization, and scalability aligned with business goals.
•Collaborate with XFN and category teams to align strategies, drive objectives, and strengthen internal stakeholder relationships.
•Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements for productivity gains.

Key Requirements

•Bachelor’s degree in Business, Operations, or a related e-Commerce field.
•At least 2 years of experience in e-Commerce operations.
•Strong problem-solving skills to resolve complex issues in a fast-paced environment.
•Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
•Ability to manage multiple projects simultaneously while aligning with business objectives and being data-driven to propose improvements.

Experience:2+ yearsE-commerceE-commerce operationsTech-related industries

Education:Bachelor's in Business, Operations, or a related e-Commerce field

Skills:Problem-solvingCommunicationCollaborationCross-functional teamworkData-driven mindset

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn