Process Support Engineer

Applied Materials
Austin
Workplace: OnsiteFull timeUSD 108,000 - 148,500 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Customer-focused support","Troubleshooting","Root cause analysis","Data analysis","Technical communication"]

Serve as a liaison between customers and the Business Unit, ensuring issues are understood and applicable solutions are delivered. Provide high-visibility on-site installation, system diagnoses, troubleshooting, service, and repair of complex semiconductor equipment. Support customers and R&D teams to develop advanced process engineering methods, including DOEs and hypothesis experiments, while performing root cause analyses and compiling technical reports. Work with tools spanning CVD, ALD, RIE, PVD, anneal, and implant technologies.

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Applied Materials
Applied Materials
3 days ago

Process Support Engineer

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Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a liaison between customers and the Business Unit, ensuring issues are understood and applicable solutions are delivered. Provide high-visibility on-site installation, system diagnoses, troubleshooting, service, and repair of complex semiconductor equipment. Support customers and R&D teams to develop advanced process engineering methods, including DOEs and hypothesis experiments, while performing root cause analyses and compiling technical reports. Work with tools spanning CVD, ALD, RIE, PVD, anneal, and implant technologies.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Serve as liaison between customers and the Business Unit for assigned projects to ensure customer issues are understood and solutions are delivered.
  • •Optimize tool performance with customers to meet process and integration requirements.
  • •Check and approve operational quality of system equipment.
  • •Instruct customers on operation and maintenance of systems.
  • •Provide on-site installation support and oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Travel: Medium travel

Pay and Benefits

Salary: USD 108,000 - 148,500 annually
Perks:Travel Allowance

Key Requirements

  • •Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry.
  • •3+ years’ experience in Applications or Process Engineering (preferred).
  • •Bachelor’s degree in a STEM field.
  • •Knowledge of 3 or more processes on 1 or more semiconductor manufacturing technologies.
  • •Ability to analyze data using statistics and form conclusions from process engineering experiments.
Experience:SemiconductorHigh-tech
Education:Bachelor's in STEM
Skills:Customer-focused supportTroubleshootingRoot cause analysisData analysisTechnical communication
Tech Stack:Chemical Vapor DepositionAtomic Layer DepositionPlasma Reactive Ion EtchPhysical Vapor DepositionAnnealImplantDesign of experiments (DOEs)Statistics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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