Demand Manager - Application Process Governance

Edenred
Milan
Workplace: HybridFull timeEUR 46,000+ annuallyFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: mastersSkills: ["Stakeholder management","Communication","Facilitation","Influencing","Negotiation"]

Bridge between business and technology to analyze, map, and optimize end-to-end processes. Lead demand management, prioritize initiatives, and translate business needs into clear IT requirements. Spearhead BPMN 2.0 process discovery, AS-IS/TO-BE mapping, and value realization in a multinational, Agile environment.

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Edenred
Edenred
2 months ago

Demand Manager - Application Process Governance

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Last checked: 29 days agoStatus: Live

Job Summary

Bridge between business and technology to analyze, map, and optimize end-to-end processes. Lead demand management, prioritize initiatives, and translate business needs into clear IT requirements. Spearhead BPMN 2.0 process discovery, AS-IS/TO-BE mapping, and value realization in a multinational, Agile environment.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Analyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows.
  • •Map and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation.
  • •Collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.
  • •Collect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution; build business cases evaluating benefits, costs, risks, and expected business impact.
  • •Translate business and process needs into clear functional and non-functional requirements; support solution design activities with IT teams, architects, and external partners; ensure requirements traceability throughout the initiative lifecycle.

Pay and Benefits

Salary: EUR 46,000 annually
Perks:Health InsuranceSmart-workingWelfare PlanTicket Restaurant

Key Requirements

  • •Minimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement, or IT Project Management within multinational organizations or consulting firms
  • •Strong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS/TO-BE analysis, value stream mapping, and continuous improvement methodologies
  • •Proven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows
  • •Solid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and requirements traceability
  • •Good understanding of enterprise applications and digital transformation initiatives
Experience:4+ yearsMultinationalDigital transformation
Education:Master's
Skills:Stakeholder managementCommunicationFacilitationInfluencingNegotiation
Languages:English
Tech Stack:BPMN 2.0Agile

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn