Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Customer engagement","Self-motivation","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, grow revenue through upsell/cross-sell, and accurately locate parts using catalogs, computer systems, and manufacturer databases. Manage transactions, special orders, back-orders, and order status follow-up, while maintaining a professional counter environment and supporting inventory processes.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, grow revenue through upsell/cross-sell, and accurately locate parts using catalogs, computer systems, and manufacturer databases. Manage transactions, special orders, back-orders, and order status follow-up, while maintaining a professional counter environment and supporting inventory processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using tools such as catalogs, computer systems, and manufacturer databases.
  • •Process transactions, manage special orders/back-orders, and follow up on order status and delivery timelines to ensure customer satisfaction.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental LeaveAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Skills:CommunicationConsultative sellingCustomer engagementSelf-motivationOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn