Customer Service Representative (Full Time) - Plano

Provide professional customer service in the Bank’s Customer Service Center by taking inbound calls, answering questions, and resolving customer issues. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Open, close, and maintain accounts and time deposits while presenting and explaining bank products and policies. Maintain call quality goals, handle complaints professionally, and protect customer information.