Salesforce Business Analyst and Configurator Junior - Medellin

NTT
Medellín
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Autonomía","Proactividad","Análisis","Comunicación asertiva","Orientación al cliente"]

Analyze business needs and translate them into functional solutions and scalable Salesforce configurations. Define requirements through user stories, acceptance criteria, business rules, and use cases, working across Sales Cloud, Service Cloud, and Experience Cloud. Configure core Salesforce elements (objects, fields, layouts, record types, validation rules, flows, profiles, roles, permissions, and reports) while supporting agile backlog management, functional testing/UAT, documentation, and user enablement.

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FursaFursa
NTT
NTT
4 days ago

Salesforce Business Analyst and Configurator Junior - Medellin

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Analyze business needs and translate them into functional solutions and scalable Salesforce configurations. Define requirements through user stories, acceptance criteria, business rules, and use cases, working across Sales Cloud, Service Cloud, and Experience Cloud. Configure core Salesforce elements (objects, fields, layouts, record types, validation rules, flows, profiles, roles, permissions, and reports) while supporting agile backlog management, functional testing/UAT, documentation, and user enablement.
Location: Medellín
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Traducir necesidades de negocio en soluciones funcionales y configuraciones escalables en Salesforce.
  • •Realizar levantamiento de requerimientos, definiendo historias de usuario, criterios de aceptación, reglas de negocio y casos de uso.
  • •Configurar elementos de Salesforce como objetos, campos, layouts, record types y reglas de validación.
  • •Configurar Flows, perfiles, roles, permisos y reportes, asegurando el funcionamiento de las soluciones.
  • •Gestionar backlog, apoyar metodologías ágiles, ejecutar pruebas funcionales/UAT, documentar y acompañar a los usuarios.

Key Requirements

  • •1 a 3 años de experiencia en análisis funcional, levantamiento de requerimientos y configuración en Salesforce.
  • •Experiencia en definición de procesos, historias de usuario, criterios de aceptación, reglas de negocio y casos de uso.
  • •Conocimientos sólidos en configuración de Sales Cloud, Service Cloud o Experience Cloud.
  • •Manejo de objetos, campos, layouts, record types y reglas de validación.
  • •Experiencia en configuración de Flows, perfiles, roles, permisos y reportes.
Experience:1-3 years
Skills:AutonomíaProactividadAnálisisComunicación asertivaOrientación al cliente
Certifications:Salesforce AdministratorPlatform App BuilderBusiness Analyst
Tech Stack:SalesforceSales CloudService CloudExperience CloudFlowsUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn