3 weeks ago

TCPS Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver high-standard customer service for Travelers Cheques & Prepaid Servicing (TCPS) by reviewing and analyzing merchant/customer requests for prepaid products and deciding to pay or decline based on compliance. Work within a 24/7 multilingual operation, managing inbound calls/faxes, handling claims and escheatment, processing refunds and balance cases, and supporting escalations through root-cause analysis and risk/fraud-related data review.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage inbound customer and seller calls and faxes for prepaid products such as gift cards and traveler’s cheques.
•Handle claims for lost/stolen and unable to cash traveler’s cheques.
•Handle escheatment calls and faxes.
•Process refund requests and overspend/excessive balance cases.
•Respond to customer escalations, conduct root-cause analysis, and use risk-related data to identify fraud connections.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalCounseling

Key Requirements

•Graduate with 0–3 years of prior experience.
•Able to work in a 24/7, customer-facing calling environment.
•Strong oral and written communication skills in English.
•Ability to work under pressure in a deadline-driven environment with strong attention to detail.
•Ability to handle escalated issues politely and courteously while balancing promise fulfillment and risk.

Education:Bachelor's

Skills:CommunicationAttention to detailListeningDecision makingEscalation handling

Languages:English

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

TCPS Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage inbound customer and seller calls and faxes for prepaid products such as gift cards and traveler’s cheques.
•Handle claims for lost/stolen and unable to cash traveler’s cheques.
•Handle escheatment calls and faxes.
•Process refund requests and overspend/excessive balance cases.
•Respond to customer escalations, conduct root-cause analysis, and use risk-related data to identify fraud connections.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalCounseling

Key Requirements

•Graduate with 0–3 years of prior experience.
•Able to work in a 24/7, customer-facing calling environment.
•Strong oral and written communication skills in English.
•Ability to work under pressure in a deadline-driven environment with strong attention to detail.
•Ability to handle escalated issues politely and courteously while balancing promise fulfillment and risk.

Education:Bachelor's

Skills:CommunicationAttention to detailListeningDecision makingEscalation handling

Languages:English

Company Brief

American Express

Industry: Payments

Website