Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Montreal (Hybrid) (Montreal, Quebec, CA, H3B 0B3)

SAP
Montreal
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Project management","Adaptability","Emotional intelligence"]

Serve as a strategic point of contact for SAP customers in your assigned solution portfolio, guiding them from deal signature through provisioning, implementation progress, and business case achievement. Complete a 10-month learn-apply academy program combining classroom and field phases, then grow into a customer-facing CSM role. Build skills in customer retention, value realization, AI fundamentals, and SAP solution/industry knowledge while partnering across SAP functions.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Montreal (Hybrid) (Montreal, Quebec, CA, H3B 0B3)

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a strategic point of contact for SAP customers in your assigned solution portfolio, guiding them from deal signature through provisioning, implementation progress, and business case achievement. Complete a 10-month learn-apply academy program combining classroom and field phases, then grow into a customer-facing CSM role. Build skills in customer retention, value realization, AI fundamentals, and SAP solution/industry knowledge while partnering across SAP functions.
Location: Montreal
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply academy program with classroom and field phases aligned to customer success work.
  • •Guide customers through their business journey using SAP solutions, from deal signature through provisioning and monitoring implementation progress.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio.
  • •Oversee key customer milestones and achieve business case outcomes across the customer lifecycle.
  • •Enhance solution portfolio skills and support value realization with mentoring and cross-functional SAP resources.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and resolve issues/escalations to ensure customer satisfaction and continuity.
  • •Cooperative approach to internal and external stakeholder relationships.
  • •Strong capability to learn quickly, adapt to change, and apply knowledge to deliver results.
  • •Proficiency in English and a foundational understanding of AI fundamentals, uses, and ethics.
Skills:CommunicationProblem-solvingProject managementAdaptabilityEmotional intelligence
Languages:English
Tech Stack:SAPCloudS/4HANA FinanceFinance & Quote to Cash (Q2C)ProcurementSAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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