Customer Experience Banker (Bangor - Bay City, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in branch customers, providing exemplary service while accurately processing transactions and balancing daily. Proactively identify customers’ financial goals and needs, educate them on consumer deposit products, and recommend appropriate banking products to retain and grow relationships. Use disciplined sales and follow-up (including outbound calling and referrals) to deepen partnerships, and adhere to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
20 hours ago

Customer Experience Banker (Bangor - Bay City, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in branch customers, providing exemplary service while accurately processing transactions and balancing daily. Proactively identify customers’ financial goals and needs, educate them on consumer deposit products, and recommend appropriate banking products to retain and grow relationships. Use disciplined sales and follow-up (including outbound calling and referrals) to deepen partnerships, and adhere to all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Use a disciplined sales process (including follow-up, outbound calling, and referrals) to grow relationships.
  • •Refer and educate customers to other areas of the bank to deepen relationships.
  • •Follow operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Ability to provide excellent customer service and resolve customer issues effectively.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Comfort using technology such as mobile services and online banking services.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial services
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn