Research Operations Lead, Community Engagement

Whoop
Boston
Workplace: OnsiteFull timeUSD 90,000 - 130,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Mentorship","Leadership","Strategic planning","Communication","Relationship-building","Stakeholder management"]

Lead the strategy and execution for growing and engaging the WHOOP Labs Research Collective. Manage and mentor the Community Engagement team, build scalable recruitment and operational frameworks, and define metrics for panel growth, diversity, and operational health. Partner with Research, Marketing, and Legal to improve recruitment outcomes and mitigate risks, oversee budgets for activations and incentives, and represent community engagement to senior leadership with performance and trend reporting. In-person at Boston office.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Whoop
Whoop
1 week ago

Research Operations Lead, Community Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the strategy and execution for growing and engaging the WHOOP Labs Research Collective. Manage and mentor the Community Engagement team, build scalable recruitment and operational frameworks, and define metrics for panel growth, diversity, and operational health. Partner with Research, Marketing, and Legal to improve recruitment outcomes and mitigate risks, oversee budgets for activations and incentives, and represent community engagement to senior leadership with performance and trend reporting. In-person at Boston office.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Drive the vision and tactical implementation of recruitment efforts for the WHOOP Labs Research Collective while ensuring a diverse, high-caliber community.
  • •Mentor and lead the Community Engagement team, setting clear goals, providing consistent feedback, and building an inclusive, high-performance environment.
  • •Construct scalable operational frameworks and standard procedures to improve recruitment productivity and the participant journey.
  • •Define and track core metrics for panel growth, demographic representation, and operational health, using data-driven insights to guide strategy.
  • •Oversee community engagement budget, including expenditures for campaigns and incentives, and deliver operational reporting and recommendations to senior leadership.

Pay and Benefits

Salary: USD 90,000 - 130,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of professional experience in community engagement, research operations, or program management with success leading complex operational initiatives.
  • •2+ years of experience in a leadership capacity, including direct management of individuals or coaching multidisciplinary teams.
  • •Experience managing a customer/user/participant panel and/or Community-Based Participatory Research.
  • •Exceptional communication, relationship-building, and stakeholder management skills, including influencing cross-functional partners and presenting to senior leadership.
  • •Willing to work flexible hours (evenings and/or weekends) to attend community events as a representative of WHOOP Labs.
Experience:5+ yearsCommunity engagementResearch operationsProgram managementCommunity-based participatory research
Skills:MentorshipLeadershipStrategic planningCommunicationRelationship-buildingStakeholder management

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn