Universal Banker ( UAE National )

Commercial Bank of Dubai
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer focus","Service excellence","Relationship building","Problem-solving","Communication"]

Deliver end-to-end branch-based customer service and sales, acting as the first point of contact for walk-in customers. Handle operational requests and service requests within SLAs, perform accurate account maintenance and onboarding using Operational CRM tools, and resolve issues to ensure consistent service quality. Acquire new-to-bank customers, cross-sell asset and liability products, close referred and proactively generated leads, and manage a Priority Segment portfolio in coordination with relationship managers to drive retention and revenue growth.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
4 days ago

Universal Banker ( UAE National )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver end-to-end branch-based customer service and sales, acting as the first point of contact for walk-in customers. Handle operational requests and service requests within SLAs, perform accurate account maintenance and onboarding using Operational CRM tools, and resolve issues to ensure consistent service quality. Acquire new-to-bank customers, cross-sell asset and liability products, close referred and proactively generated leads, and manage a Priority Segment portfolio in coordination with relationship managers to drive retention and revenue growth.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide first-point branch customer service for requirements, queries, complaints, and guidance to appropriate services and digital channels.
  • •Deliver branch service requests within SLAs/TAT, including issuance of statements/letters and execution of customer requests via Operational CRM tools with required documentation.
  • •Perform account maintenance and servicing activities (e.g., identification updates, standing orders, remittances, stop payments, cheque requests/processes, locker facilitation).
  • •Drive end-to-end sales of asset and liability products by acquiring and cross-selling to new and existing customers, achieving assigned sales targets, and closing referred/proactively generated leads.
  • •Manage and grow a Priority Segment portfolio through reviews, proactive outreach, targeted offers, retention actions, and end-to-end support in coordination with Priority/Elite relationship managers.

Key Requirements

  • •Graduate preferably in a commercially oriented discipline (or diploma in business/finance/banking as applicable).
  • •Minimum 2 years in branch banking with demonstrated experience across service plus sales and evidence of target achievement.
  • •Strong customer satisfaction mindset and ability to handle customer needs, queries, and complaints as a first point of contact.
  • •Ability to drive end-to-end sales of asset and liability products, completing applications accurately within policy guidelines.
  • •Experience servicing and maintaining accounts, completing onboarding accurately within agreed timeframes, and resolving issues efficiently using operational systems.
Skills:Customer focusService excellenceRelationship buildingProblem-solvingCommunication
Tech Stack:Operational CRMEFormsKOFAXCDM/ATM cash dispute handling

Eligibility

Nationality:UAE National

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
Glassdoor
Glassdoor: 2.5
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