Customer Services (1)

Qureos
St. Louis
Workplace: OnsitePart timeUSD 35 - 45 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Organizational skills","Empathy"]

Provide first-line customer support as the primary point of contact, handling inquiries by phone, email, and other channels with professionalism. Deliver accurate product and healthcare information, resolve issues and complaints, and escalate complex cases as needed. Process orders, returns, and requests accurately while maintaining detailed records in internal systems. Collaborate with sales, logistics, and clinical support teams to ensure customer needs are met.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Services (1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line customer support as the primary point of contact, handling inquiries by phone, email, and other channels with professionalism. Deliver accurate product and healthcare information, resolve issues and complaints, and escalate complex cases as needed. Process orders, returns, and requests accurately while maintaining detailed records in internal systems. Collaborate with sales, logistics, and clinical support teams to ensure customer needs are met.
Location: St. Louis
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling inquiries via phone, email, and other channels.
  • •Provide accurate information about pharmaceuticals, medical products, and healthcare solutions.
  • •Resolve customer issues and complaints, escalating complex cases when necessary.
  • •Process customer orders, returns, and requests with high accuracy.
  • •Maintain detailed records of customer interactions and transactions in internal systems.

Pay and Benefits

Salary: USD 35 - 45 hourly

Key Requirements

  • •Proven experience in a customer service or client-facing role.
  • •Exceptional verbal and written communication with a professional, courteous approach.
  • •Strong problem-solving and critical thinking to find effective customer solutions.
  • •Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment.
  • •Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
Experience:HealthcarePharmaceuticalsMedical devices
Skills:CommunicationProblem-solvingCritical thinkingOrganizational skillsEmpathy
Tech Stack:Microsoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn