Experience Owner - Fraud Alerts & Case Management
Citizens Bank
Pittsburgh, Boston
Workplace: HybridFull timeUSD 130,000 - 155,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Customer focus","Strategic thinking","Collaboration","Innovation","Communication"]Lead the product vision, roadmap, and OKRs for Oak, Citizens’ internal alerts management platform supporting the Fraud Redesign initiative. Translate strategy into actionable requirements, partner with business, technology, and analytics teams to prioritize features, and run Agile ceremonies. Drive customer-centric, digital-first experiences for fraud alert handling across multiple channels, while monitoring Agile metrics and supporting UI prototypes, data provisioning, and behavioral analytics.
