Experience Owner - Fraud Alerts & Case Management

Citizens Bank
Pittsburgh, Boston
Workplace: HybridFull timeUSD 130,000 - 155,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Customer focus","Strategic thinking","Collaboration","Innovation","Communication"]

Lead the product vision, roadmap, and OKRs for Oak, Citizens’ internal alerts management platform supporting the Fraud Redesign initiative. Translate strategy into actionable requirements, partner with business, technology, and analytics teams to prioritize features, and run Agile ceremonies. Drive customer-centric, digital-first experiences for fraud alert handling across multiple channels, while monitoring Agile metrics and supporting UI prototypes, data provisioning, and behavioral analytics.

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FursaFursa
Citizens Bank
Citizens Bank
1 month ago

Experience Owner - Fraud Alerts & Case Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the product vision, roadmap, and OKRs for Oak, Citizens’ internal alerts management platform supporting the Fraud Redesign initiative. Translate strategy into actionable requirements, partner with business, technology, and analytics teams to prioritize features, and run Agile ceremonies. Drive customer-centric, digital-first experiences for fraud alert handling across multiple channels, while monitoring Agile metrics and supporting UI prototypes, data provisioning, and behavioral analytics.
Location: Pittsburgh, Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and deliver Oak’s product vision, roadmap, and objectives.
  • •Translate high-level strategy into clear requirements for the team.
  • •Collaborate with business, technology, and analytics partners to prioritize features and deliver value.
  • •Lead Agile ceremonies including release planning, demos, and backlog refinement.
  • •Monitor team performance and Agile metrics, communicating progress against OKRs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually
Perks:Health InsuranceDentalVisionRetirementMaternity LeavePaternity LeaveWellness StipendFlexible Work

Key Requirements

  • •7+ years of experience in product development, digital strategy, or process design.
  • •Proven ability to set and achieve OKRs.
  • •Strong knowledge of Agile methodologies and design thinking.
  • •Experience with process reengineering and automation.
  • •Ability to synthesize data and research to drive product decisions.
Experience:7+ yearsProduct developmentDigital strategy
Education:Bachelor's
Skills:Customer focusStrategic thinkingCollaborationInnovationCommunication
Certifications:CBAPCSPOPMP
Tech Stack:OakRedwoodFCRM/eCrimesACHWireCheck

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website