Customer Experience Lead, CWC Gurugram

HP
Gurugram
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Interpersonal skills","Stakeholder management","Working under pressure"]

Plan, manage, and deliver customer briefings and events at HP’s Gurugram Customer Welcome Center, tailoring experiences to specific accounts and stakeholders. Host customers on briefing days with demos and showcases, align discussion leaders to briefing objectives, and track briefing metrics such as sales opportunities and feedback. Partner with global and local teams to define center experiences and develop relevant, updated content representing HP’s latest solutions and priorities.

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FursaFursa
HP
HP
2 days ago

Customer Experience Lead, CWC Gurugram

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Last checked: 9 hours agoStatus: Live

Job Summary

Plan, manage, and deliver customer briefings and events at HP’s Gurugram Customer Welcome Center, tailoring experiences to specific accounts and stakeholders. Host customers on briefing days with demos and showcases, align discussion leaders to briefing objectives, and track briefing metrics such as sales opportunities and feedback. Partner with global and local teams to define center experiences and develop relevant, updated content representing HP’s latest solutions and priorities.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Plan, manage, and execute customer experiences and briefings at the Gurugram Customer Welcome Centre.
  • •Deliver an engaging showcase tour that brings HP’s technology/solutions to life.
  • •Run prep calls with account teams and discussion leaders to align on the final agenda and objectives.
  • •Collaborate with CWC solutions and business leads to define and implement customer experiences in the center.
  • •Track and ensure briefing metrics are accurate (e.g., sales opportunities, attendee details, and post-briefing feedback).

Key Requirements

  • •Bachelor’s degree in a commercial or applicable technology field or equivalent experience.
  • •12+ years of customer-facing experience in a commercial environment (e.g., sales, solutions engineering, customer success).
  • •Experience working with a variety of customer stakeholders across executive, end user, and technical roles.
  • •Exceptional verbal and written communication and presentation skills.
  • •Fluency in English.
Experience:12+ years
Education:Bachelor's
Skills:CommunicationPresentationInterpersonal skillsStakeholder managementWorking under pressure
Languages:English

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn