Lime

4 weeks ago

Senior IT Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join the global IT Service Desk as a Senior IT Support Analyst based in London, ensuring Lime’s workforce has a seamless, reliable technology experience across remote and onsite users. You’ll oversee the support queue, triage and resolve tickets, and act as an escalation point leading incident response. The role focuses on high-touch support for MacOS, Windows, mobile, AV, printers, and networking, plus continuous improvements through tooling, automation, and AI-assisted support.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own IT support delivery to ensure a high-quality employee experience and a unified, follow-the-sun support model across regions.
•Oversee the support queue by triaging and resolving tickets, escalating complex issues, and leading incident response.
•Provide high-touch support across systems and infrastructure including MacOS, Windows, mobile, AV, printers, and networking.
•Analyze support trends and recurring issues to identify root causes and propose improvements to tooling, workflows, automation, and self-service.
•Participate in on-call rotation by responding to incidents and critical alerts, collaborating on restoration, and documenting issues to prevent recurrence.

Travel: Medium travel

Key Requirements

•5+ years of IT support experience in fast-paced environments working with a globally distributed IT team.
•Hands-on support experience for MacOS and Windows, including device management tools such as Jamf and Intune.
•Proficiency with enterprise tools including ticketing systems, identity and access tools, and collaboration/productivity platforms such as Jira, Okta, Google Workspace, and Slack.
•Experience improving and automating support workflows to reduce manual effort and owning systems/processes beyond individual ticket resolution.
•Ability to work onsite and travel (~25%) and participate in a shared on-call rotation, including occasional after-hours, weekend, and holiday coverage.

Experience:5+ yearsIT supportGlobally distributed teams

Skills:CommunicationInterpersonal skillsProblem-solvingProcess improvementCustomer service

Tech Stack:MacOSWindowsJamfIntuneJiraOktaGoogle WorkspaceSlackTicketing systemsIdentity and access toolsAutomationAIAPIsAgileKanban

Company Brief

Lime

Lime operates a global shared electric vehicle network offering e-bikes and e-scooters for short urban trips, partnering with cities and platforms to expand micromobility and reduce car usage.

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Lime

4 weeks ago

Senior IT Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own IT support delivery to ensure a high-quality employee experience and a unified, follow-the-sun support model across regions.
•Oversee the support queue by triaging and resolving tickets, escalating complex issues, and leading incident response.
•Provide high-touch support across systems and infrastructure including MacOS, Windows, mobile, AV, printers, and networking.
•Analyze support trends and recurring issues to identify root causes and propose improvements to tooling, workflows, automation, and self-service.
•Participate in on-call rotation by responding to incidents and critical alerts, collaborating on restoration, and documenting issues to prevent recurrence.

Travel: Medium travel

Key Requirements

•5+ years of IT support experience in fast-paced environments working with a globally distributed IT team.
•Hands-on support experience for MacOS and Windows, including device management tools such as Jamf and Intune.
•Proficiency with enterprise tools including ticketing systems, identity and access tools, and collaboration/productivity platforms such as Jira, Okta, Google Workspace, and Slack.
•Experience improving and automating support workflows to reduce manual effort and owning systems/processes beyond individual ticket resolution.
•Ability to work onsite and travel (~25%) and participate in a shared on-call rotation, including occasional after-hours, weekend, and holiday coverage.

Experience:5+ yearsIT supportGlobally distributed teams

Skills:CommunicationInterpersonal skillsProblem-solvingProcess improvementCustomer service

Tech Stack:MacOSWindowsJamfIntuneJiraOktaGoogle WorkspaceSlackTicketing systemsIdentity and access toolsAutomationAIAPIsAgileKanban

Company Brief

Lime

Lime operates a global shared electric vehicle network offering e-bikes and e-scooters for short urban trips, partnering with cities and platforms to expand micromobility and reduce car usage.

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.3

Website LinkedIn Glassdoor