Customer Service Team Leader-Talent Pool (Abu Dhabi, AE, S71232)

Serco
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Leadership","Communication","Customer service","Interpersonal skills"]

Lead and coach customer experience teams at Abu Dhabi Airport, directing CX team members across shifts, coordinating with the client operations and control centre, deploying staff to allocated zones, ensuring compliance with standards, and delivering high-quality customer service for 24/7 operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
6 months ago

Customer Service Team Leader-Talent Pool (Abu Dhabi, AE, S71232)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and coach customer experience teams at Abu Dhabi Airport, directing CX team members across shifts, coordinating with the client operations and control centre, deploying staff to allocated zones, ensuring compliance with standards, and delivering high-quality customer service for 24/7 operations.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Guide, coach and mentor team members to build high-performing teams and ensure standards and behaviours are met.
  • •Execute the staff deployment plan for every shift to resource all required positions in a timely and compliant manner.
  • •Liaise with the client operational team and the control centre to ensure optimum utilization of resources.
  • •Plan and execute shift plans including break management and redeployment of staff as required.
  • •Support the operations team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities.

Key Requirements

  • •High School Diploma or equivalent
  • •Minimum 3 years of experience in a relevant industry (e.g., Retail, F&B, Hotel, Hospitality)
  • •Minimum 1 year in Team Leader based roles in a relevant sector
  • •Team leadership and management skills
  • •Knowledge of transport operations and security are essential
Experience:AviationAirportTransport operations
Education:High School
Skills:LeadershipCommunicationCustomer serviceInterpersonal skills

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn