Circle

3 weeks ago

Customer Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer support inquiries end-to-end, resolving issues from initial tickets through complex troubleshooting while meeting service levels. Draft clear, tailored communications and manage escalations, including incident triage and customer impact updates. Partner cross-functionally with internal teams to diagnose problems, continuously improve operational processes, document workflows, and support a 24/7 global coverage model through on-call shifts.

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues submitted as support tickets and troubleshoot complex problems within defined service levels.
•Create well-written, tailored communications to help customers resolve their issues.
•Partner with internal teams (including Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering) to diagnose and solve problems.
•Validate and complete escalation requests, handle escalation-related calls, and support incident management by triaging and communicating customer impact.
•Establish and refine operational processes with continuous improvement, document updates, cross-train, contribute to department OKRs, and provide on-call coverage as needed.

Pay and Benefits

Salary: USD 29.5 - 41

Key Requirements

•3+ years of experience in a fast-paced global support team.
•Ability to write and communicate complex problems clearly.
•Passion for customer experience and continuous skill refinement.
•Working knowledge of ticket support systems, such as Salesforce.
•Familiarity with generative AI models (e.g., ChatGPT, Gemini) and prompt development.

Experience:3+ yearsFinancial servicesPayments

Skills:CommunicationProblem-solvingCustomer focusKnowledge sharingAdaptability

Tech Stack:SalesforceSlackApple MacOSGSuiteChatGPTGemini

Company Brief

Circle

Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Circle

3 weeks ago

Customer Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues submitted as support tickets and troubleshoot complex problems within defined service levels.
•Create well-written, tailored communications to help customers resolve their issues.
•Partner with internal teams (including Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering) to diagnose and solve problems.
•Validate and complete escalation requests, handle escalation-related calls, and support incident management by triaging and communicating customer impact.
•Establish and refine operational processes with continuous improvement, document updates, cross-train, contribute to department OKRs, and provide on-call coverage as needed.

Pay and Benefits

Salary: USD 29.5 - 41

Key Requirements

•3+ years of experience in a fast-paced global support team.
•Ability to write and communicate complex problems clearly.
•Passion for customer experience and continuous skill refinement.
•Working knowledge of ticket support systems, such as Salesforce.
•Familiarity with generative AI models (e.g., ChatGPT, Gemini) and prompt development.

Experience:3+ yearsFinancial servicesPayments

Skills:CommunicationProblem-solvingCustomer focusKnowledge sharingAdaptability

Tech Stack:SalesforceSlackApple MacOSGSuiteChatGPTGemini

Company Brief

Circle

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor