Sr Customer Care Specialist (Manheim)

AutoTrader.com
Phoenix
Workplace: OnsiteFull timeUSD 22.02 - 33.08 hourlyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Customer-focused","Service-oriented","Communication","Attention to detail","Multitasking"]

Serve as the client advocate for Manheim customers, owning high-volume tasks to deliver accurate resolutions and keep customer satisfaction at the center. Use knowledge bases, platforms, and tools to maintain client records and documentation, research issues, and provide solutions or alternatives. Communicate clearly via phone/email, support onboarding status updates, and dispatch vehicles as needed while meeting key performance criteria.

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FursaFursa
AutoTrader.com
AutoTrader.com
6 days ago

Sr Customer Care Specialist (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the client advocate for Manheim customers, owning high-volume tasks to deliver accurate resolutions and keep customer satisfaction at the center. Use knowledge bases, platforms, and tools to maintain client records and documentation, research issues, and provide solutions or alternatives. Communicate clearly via phone/email, support onboarding status updates, and dispatch vehicles as needed while meeting key performance criteria.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve client needs using knowledge base requirements in an efficient, task-owned manner.
  • •Use platforms, systems, and tools to maintain client records, transactions, documentation, and data.
  • •Document conversations in designated systems to ensure handoff continuity and accurate client profiles.
  • •Manage high-volume tasks timely by identifying client needs, researching issues, and providing solutions or alternatives.
  • •Support onboarding by providing application/registration status, guidance on next steps, answering questions, and dispatching vehicles inbound as needed.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •4+ years of customer service experience (or equivalent).
  • •High school diploma or GED required; college degree preferred (or equivalent experience).
  • •Excellent oral and written communication skills for phone/email.
  • •Attention to detail and follow-through, with demonstrated ability to multitask in a fast-paced environment.
  • •Auction and/or logistics/transportation knowledge is a strong plus.
Experience:4+ years
Education:High School
Skills:Customer-focusedService-orientedCommunicationAttention to detailMultitasking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn