Operations Specialist (1-year contract) (Bangkok Based)

Agoda
Bangkok
Workplace: OnsiteContractFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Self-driven","Detail-oriented","Ability to work under pressure","Ownership"]

Own MSE Mapping Operations quality by handling data validation and processing aligned with standards and SLAs. Analyze, report, and distribute validation results, then propose improvements to manual and automated workflows for quality and efficiency. Maintain up-to-date SOPs and collaborate with internal and external stakeholders to standardize processes. Diagnose and resolve operational issues and support ad-hoc projects as requested.

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FursaFursa
Agoda
Agoda
19 hours ago

Operations Specialist (1-year contract) (Bangkok Based)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Own MSE Mapping Operations quality by handling data validation and processing aligned with standards and SLAs. Analyze, report, and distribute validation results, then propose improvements to manual and automated workflows for quality and efficiency. Maintain up-to-date SOPs and collaborate with internal and external stakeholders to standardize processes. Diagnose and resolve operational issues and support ad-hoc projects as requested.
Location: Bangkok
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle data validation and processing aligned with standards and SLAs of MSE Mapping Operations.
  • •Analyze, report, and distribute validation results; propose actionable plans to improve manual and automated workflows.
  • •Maintain and improve work standards and keep SOPs/guidelines up to date.
  • •Collaborate with internal and external stakeholders to improve operational/technical approaches and standardize workflows and documents.
  • •Identify, troubleshoot, and resolve issues upon request; support ad-hoc projects.

Key Requirements

  • •Undergraduate degree from an accredited university (fresh graduates welcome).
  • •Excellent written and verbal communication skills in English; fluency in other languages is a plus.
  • •Experience in day-to-day operations in a tech or Hospitality/OTA industry is a plus.
  • •Data-driven, analytical, and detail-oriented mindset.
  • •Proficiency in MS Excel (Pivot table, Vlookup).
Experience:TechHospitalityOTAOnline marketing
Education:Bachelor's
Skills:CommunicationSelf-drivenDetail-orientedAbility to work under pressureOwnership
Languages:English
Tech Stack:MS ExcelSQLTableauPowerBIMicrosoft SQL ServerRPythonMachine learningStatisticsDatabases

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn