MariaDB

2 months ago

Software Engineer Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Frontline support engineer for GridGain, focusing on rapid triage, clear communication, and adherence to SLAs. You’ll troubleshoot distributed systems, apply JVM and containerization knowledge (Docker/Kubernetes), and collaborate with customers and management to resolve complex issues while continually improving processes and handoffs.

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Provide frontline support, serving as the initial technical contact for customer issues and ensuring SLA adherence.
•Communicate effectively with customers and management, including participation in conference calls and representing GridGain as a technical expert.
•Troubleshoot and diagnose issues in distributed systems, performing proactive problem solving and escalating as needed for deeper investigation.
•Analyze patterns in issues to identify improvements to processes and reduce repeat escalations.
•Collaborate with team members, mentor peers, and contribute to organizational processes to improve collaboration and performance.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid HolidaysParental Leave

Key Requirements

•BS degree with 3+ years of experience, or MS degree with 1+ years of experience, or industry equivalent experience.
•Experience supporting or troubleshooting distributed systems, enterprise platforms, or high-availability applications.
•Strong understanding of Java, JVM internals, multithreading, and memory management.
•Hands-on experience with Linux environments and production troubleshooting; familiarity with Docker, Kubernetes, and cloud-native infrastructure.
•Self-motivated, customer-focused, comfortable working in fast-paced environments and able to communicate effectively with technical and non-technical stakeholders.

Experience:3+ yearsDistributed systemsEnterprise platformsSLADriven environments

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkMentoringCustomer focus

Languages:English

Tech Stack:JavaJVMDockerKubernetesLinuxApache IgniteGridGainKafkaRedisHazelcastCassandra

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB

Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn

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MariaDB

2 months ago

Software Engineer Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Provide frontline support, serving as the initial technical contact for customer issues and ensuring SLA adherence.
•Communicate effectively with customers and management, including participation in conference calls and representing GridGain as a technical expert.
•Troubleshoot and diagnose issues in distributed systems, performing proactive problem solving and escalating as needed for deeper investigation.
•Analyze patterns in issues to identify improvements to processes and reduce repeat escalations.
•Collaborate with team members, mentor peers, and contribute to organizational processes to improve collaboration and performance.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid HolidaysParental Leave

Key Requirements

•BS degree with 3+ years of experience, or MS degree with 1+ years of experience, or industry equivalent experience.
•Experience supporting or troubleshooting distributed systems, enterprise platforms, or high-availability applications.
•Strong understanding of Java, JVM internals, multithreading, and memory management.
•Hands-on experience with Linux environments and production troubleshooting; familiarity with Docker, Kubernetes, and cloud-native infrastructure.
•Self-motivated, customer-focused, comfortable working in fast-paced environments and able to communicate effectively with technical and non-technical stakeholders.

Experience:3+ yearsDistributed systemsEnterprise platformsSLADriven environments

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkMentoringCustomer focus

Languages:English

Tech Stack:JavaJVMDockerKubernetesLinuxApache IgniteGridGainKafkaRedisHazelcastCassandra

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn