Service BDC Associate / Mercedes ME Connect - Mercedes-Benz of McKinney

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 16 - 18 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Problem-solving","Troubleshooting","Organization","Customer focus"]

Assist dealership customers with setting up, activating, and using the Mercedes-Benz me Connect app and connected vehicle services. You’ll guide customers through app installation, vehicle pairing, account activation, and connected-service enrollment, troubleshoot app/account/connectivity issues, and escalate technical concerns as needed. Partner with Sales and Service to deliver a seamless digital experience from vehicle delivery through ownership while maintaining accurate customer information and following privacy/security procedures.

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FursaFursa
Sonic Automotive
Sonic Automotive
16 hours ago

Service BDC Associate / Mercedes ME Connect - Mercedes-Benz of McKinney

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Assist dealership customers with setting up, activating, and using the Mercedes-Benz me Connect app and connected vehicle services. You’ll guide customers through app installation, vehicle pairing, account activation, and connected-service enrollment, troubleshoot app/account/connectivity issues, and escalate technical concerns as needed. Partner with Sales and Service to deliver a seamless digital experience from vehicle delivery through ownership while maintaining accurate customer information and following privacy/security procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Help customers download, register, and set up the Mercedes-Benz me Connect app.
  • •Guide customers through vehicle pairing, account activation, and connected-service enrollment.
  • •Educate customers on Mercedes-Benz connected features including remote vehicle functions and navigation.
  • •Troubleshoot common app, account, connectivity, and activation issues and escalate technical concerns when necessary.
  • •Work with Sales to ensure new and pre-owned customers receive me Connect introductions during vehicle delivery; maintain accurate information and follow privacy/security procedures.

Pay and Benefits

Salary: USD 16 - 18 hourly

Key Requirements

  • •Previous customer service, automotive, dealership, technology, or product-support experience preferred.
  • •Comfort with smartphones, mobile applications, Bluetooth connectivity, and digital technology.
  • •Excellent communication skills to explain technical information to customers with varying technology experience.
  • •Strong problem-solving and troubleshooting skills with a patient, solutions-oriented approach.
  • •Ability to work effectively in a fast-paced dealership environment and pass pre-employment testing (background checks, MVR, drug test, credit report).
Experience:AutomotiveDealershipCustomer support
Skills:CommunicationProblem-solvingTroubleshootingOrganizationCustomer focus
Licenses:Valid Driver's License
Languages:English
Tech Stack:Mercedes-Benz me ConnectMobile applicationsSmartphonesBluetooth

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn