Account Manager, Renewals & Expansion

LangChain
San Francisco, United States, Seattle, San Diego, California, Los Angeles
Workplace: OnsiteFull timeUSD 150,000 - 200,000 annuallyFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Communication","Negotiation","Presentation","Relationship building","Customer success"]

Own and accelerate adoption, retention, and growth for a portfolio of LangChain customers post-signature. Act as the primary commercial contact, drive renewal/expansion, mitigate churn, and partner with Sales, RevOps, and Product to align customer value with LangChain offerings in a fast-growing, developer-first SaaS environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
LangChain
LangChain
3 months ago

Account Manager, Renewals & Expansion

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own and accelerate adoption, retention, and growth for a portfolio of LangChain customers post-signature. Act as the primary commercial contact, drive renewal/expansion, mitigate churn, and partner with Sales, RevOps, and Product to align customer value with LangChain offerings in a fast-growing, developer-first SaaS environment.
Location: San Francisco, United States, Seattle, San Diego, California, Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
  • •Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
  • •Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
  • •Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
  • •Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Perks:MedicalDentalVision401kPaid Leave

Key Requirements

  • •5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably in B2B SaaS.
  • •Proven track record of meeting and exceeding retention and expansion quotas (Gross Renewal Rate, Net Revenue Retention).
  • •Strong commercial acumen and negotiation skills, with experience managing complex renewal cycles.
  • •Strong technical aptitude and ability to articulate value of complex technical products; familiarity with AI/LLM stack is a plus.
  • •Exceptional communication and presentation skills; able to convey value to technical users and executive decision-makers.
Experience:5+ yearsSaaSB2BAI/ML infrastructure
Skills:CommunicationNegotiationPresentationRelationship buildingCustomer success
Languages:English
Tech Stack:SalesforceAILLMLangChainLangSmith

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn