LangChain

1 month ago

Commercial Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and accelerate adoption, retention, and growth for a portfolio of LangChain customers post-signature. Act as the primary commercial contact, drive renewal/expansion, mitigate churn, and partner with Sales, RevOps, and Product to align customer value with LangChain offerings in a fast-growing, developer-first SaaS environment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
•Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
•Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
•Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
•Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Perks:MedicalDentalVision401kPaid Leave

Key Requirements

•5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably in B2B SaaS.
•Proven track record of meeting and exceeding retention and expansion quotas (Gross Renewal Rate, Net Revenue Retention).
•Strong commercial acumen and negotiation skills, with experience managing complex renewal cycles.
•Strong technical aptitude and ability to articulate value of complex technical products; familiarity with AI/LLM stack is a plus.
•Exceptional communication and presentation skills; able to convey value to technical users and executive decision-makers.

Experience:5+ yearsSaaSB2BAI/ML infrastructure

Skills:CommunicationNegotiationPresentationRelationship buildingCustomer success

Languages:English

Tech Stack:SalesforceAILLMLangChainLangSmith

Company Brief

LangChain

Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn

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LangChain

1 month ago

Commercial Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
•Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
•Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
•Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
•Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Perks:MedicalDentalVision401kPaid Leave

Key Requirements

•5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably in B2B SaaS.
•Proven track record of meeting and exceeding retention and expansion quotas (Gross Renewal Rate, Net Revenue Retention).
•Strong commercial acumen and negotiation skills, with experience managing complex renewal cycles.
•Strong technical aptitude and ability to articulate value of complex technical products; familiarity with AI/LLM stack is a plus.
•Exceptional communication and presentation skills; able to convey value to technical users and executive decision-makers.

Experience:5+ yearsSaaSB2BAI/ML infrastructure

Skills:CommunicationNegotiationPresentationRelationship buildingCustomer success

Languages:English

Tech Stack:SalesforceAILLMLangChainLangSmith

Company Brief

LangChain

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn