Sales Associate

Tapestry
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Clienteling","Data acquisition","Adaptability","Communication","Collaboration"]

Deliver an elevated, personalized shopping experience as the front-line ambassador for Coach. Build lasting client relationships through styling and product expertise, drive sales via cross-selling and tailored recommendations, and meet individual and store KPIs. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support daily store operations including transactions, inventory processing, and visual merchandising while maintaining service and brand standards.

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FursaFursa
Tapestry
Tapestry
4 days ago

Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Deliver an elevated, personalized shopping experience as the front-line ambassador for Coach. Build lasting client relationships through styling and product expertise, drive sales via cross-selling and tailored recommendations, and meet individual and store KPIs. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support daily store operations including transactions, inventory processing, and visual merchandising while maintaining service and brand standards.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
  • •Build client relationships through personalized styling, product expertise, and fashion advice.
  • •Drive sales through cross-selling, upselling, and tailored recommendations while meeting individual and team KPIs.
  • •Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases.
  • •Support daily store operations including transactions (purchases/returns/exchanges/online pickups), inventory cycles, replenishment, visual merchandising, and maintaining a clean, stocked sales floor/stockroom.

Key Requirements

  • •1+ years of sales experience, preferably in luxury retail, with knowledge of fashion trends and competitors.
  • •Experience operating POS and basic computer proficiency (iPad/laptop, Mobile POS), including ability to read price/release sheets.
  • •Ability to work at a fast pace and perform physical tasks including lifting 25 lb regularly (up to 50 lb occasionally) and maneuvering the sales floor/stockroom.
  • •Strong English proficiency.
  • •Luxury retail background and social media savvy, including experience with live-stream shopping/video demos and clienteling/data acquisition (preferred).
Experience:1+ yearsLuxury retailOmni-channel
Skills:ClientelingData acquisitionAdaptabilityCommunicationCollaboration
Languages:English
Tech Stack:POSIPadLaptopMobile POSClienteling toolsSocial selling platformsShort-form videoWalkie-talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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