Enablement Manager, Post-Sales

Assort Health
San Francisco
Workplace: HybridFull timeFunction: SalesExperience: 4+ yearsSkills: ["Stakeholder management","Coaching","Communication","Gap analysis","Continuous improvement"]

Build the enablement systems that let post-sales teams scale: ramp and certify Implementation, Customer Success, and Support hires; create playbooks for onboarding and go-live; and develop the knowledge architecture used across multi-site, multi-specialty deployments. Partner cross-functionally to identify post-sales performance gaps, route recurring friction back to Product/Engineering, and run ongoing enablement sessions. Measure impact via time-to-live, first-call resolution, PSAT, churn, and NRR.

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FursaFursa
Assort Health
Assort Health
1 day ago

Enablement Manager, Post-Sales

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Last checked: 9 hours agoStatus: Live

Job Summary

Build the enablement systems that let post-sales teams scale: ramp and certify Implementation, Customer Success, and Support hires; create playbooks for onboarding and go-live; and develop the knowledge architecture used across multi-site, multi-specialty deployments. Partner cross-functionally to identify post-sales performance gaps, route recurring friction back to Product/Engineering, and run ongoing enablement sessions. Measure impact via time-to-live, first-call resolution, PSAT, churn, and NRR.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Ramp and onboard Implementation, Customer Success, and Support hires, driving time-to-productivity.
  • •Create certification, go-live execution, escalation handling, and metric/value presentation for readiness before teams touch live accounts.
  • •Develop repeatable playbooks for implementation, customer onboarding, go-live, and ongoing account management, including multi-site and multi-specialty health system deployments.
  • •Build and own a knowledge system (runbooks, integration guides, escalation paths) and enable ongoing training/refreshers across post-sales teams.
  • •Partner with Product, Engineering, Sales, and post-sales leadership for gap analysis and feed recurring customer friction back into those teams; measure outcomes across multiple KPIs.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveWellness StipendHome Office

Key Requirements

  • •4+ years in enablement with post-sales as your primary focus.
  • •Built enablement systems from scratch at a scaled or fast-scaling SaaS company (onboarding paths, certification, knowledge architecture, measurement).
  • •Translate enablement into business metrics (time-to-productivity, time-to-live, and related outcomes).
  • •Enable technical teams (Implementation, Solutions, Support) on product fluency and configuration.
  • •Fluent with LLMs and automation tooling to build enablement assets and automate reporting; comfortable shipping in weeks and iterating continuously.
Experience:4+ yearsSaaSHealthcareAIFast-scaling
Skills:Stakeholder managementCoachingCommunicationGap analysisContinuous improvement
Tech Stack:LLMsAutomation toolingAPIsIntegrationsEpicAthenaNextGen

Company Brief

Assort Health
Builds specialty-specific generative AI agents (voice, text, web) that manage patient calls and communications for healthcare providers, automating scheduling, triage, and administrative workflows to reduce hold times and improve access to care.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 1.0
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